IT Services Service Desk Consulting Intern
Job in
Iowa, Calcasieu Parish, Louisiana, 70647, USA
Listed on 2026-09-12
Listing for:
Jobtailor
Apprenticeship/Internship
position Listed on 2026-09-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Responsibilities
- Provide phone and email technical support for end-users
- Resolve hardware and software issues
- Support and troubleshoot workstations, servers and network-related issues
- Perform systems administration for Office 365, Windows Servers and workstations across multiple clients
- Monitor and troubleshoot client backups
- Escalate client issues through proper channels
- Manage cases according to impact and priority
- Maintain client security standards and confidentiality
- Document support issues and resolution steps in RSM’s ticketing system
- Monitor reported-case trends to identify chronic infrastructure issues
- Update cases and communicate with clients until resolution
- Work directly with managed IT consultants across engagements and projects
- Sign consent form authorizing client calls to be recorded for training and quality assurance
- Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration
- Minimum 3.0 GPA preferred
- Passion for technology and desire to learn
- Excellent customer service skills
- Attention to detail
- Stress tolerance
- Knowledge of Microsoft Office, including Word, Excel and Visio
- Knowledge of Apple and Windows-based software/hardware
- Excellent written and verbal communication, problem solving and analytical skills
- Travel to assigned client locations is required
- Reliable transportation and ability to arrange transportation
- Ability to travel up to 25%
- Experience with Office 365 and associated workloads including Email and SharePoint preferred
- Experience with firewalls, such as Cisco, SonicWALL and Meraki preferred
- Experience with VMWare ESX hosts and vSphere Client preferred
- Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration preferred
- Experience with Citrix, Remote Desktop Services and VPN preferred
- Experience with enterprise mobile devices preferred
- Must not require immigration sponsorship now or in the future
Demonstrates expertise in providing technical support for hardware and software issues, with a strong focus on systems administration for Office 365 and Windows Servers. Capable of managing client cases effectively while maintaining security standards and delivering excellent customer service.
Highest-signal resume keywords- Technical Support
- Office 365 Administration
- Windows Server Management
- Customer Service Skills
- Problem Solving
- Systems Administration
- Troubleshooting
- Network Support
- VMWare ESX
- Azure AD Administration
- Citrix
- Remote Desktop Services
- VPN
- Firewalls
- Share Point
- Attention to Detail
- Stress Tolerance
- Excellent Communication
- Client Security Standards
- Technical Support
- Managed IT Services
- Infrastructure Issues
- Client Engagement
- Microsoft Office
- RSM Ticketing System
- Apple Software
- Windows Software
- Teams
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