Critical Systems Administrator – BMS​/BAS, Video Management

• Serve as technical owner for the company’s building management, building automation, and video-management systems, including security camera infrastructure, across all data center locations

• Administer, maintain, update, and troubleshoot BMS/BAS platforms such as Tridium Niagara, WebCTRL, Metasys, or comparable systems

• Provide first-line and advanced support for BMS incidents, requests, alarms, configuration issues, communication failures, and application problems

• Manage environmental monitoring, controls, alarms, schedules, trends, graphics, points, users, permissions, integrations, and site configuration

• Troubleshoot supervisory servers, services, certificates, authentication, network connectivity, gateways, controllers, and related infrastructure

• Administer and troubleshoot enterprise Video Management Systems and associated security camera infrastructure

• Support camera onboarding, recording, storage, retention, health monitoring, live view, playback, exports, user access, integrations, and upgrades

• Own incidents, requests, changes, problems, and escalations from initial triage through resolution and documentation

• Provide stakeholder updates and maintain work notes, technical records, troubleshooting guides, procedures, and runbooks

• Identify recurring issues, perform root-cause analysis, and implement permanent corrective actions

• Coordinate vendor support and validate proposed fixes

• Monitor operational health, availability, performance, capacity, and connectivity of BMS and video-surveillance platforms

• Coordinate patching, upgrades, certificates, backups, recovery testing, service accounts, and lifecycle activities

• Maintain secure configurations, access controls, vendor-access procedures, system hardening, and change-management practices

• Assess and consolidate overlapping BMS platforms, video-surveillance systems, tools, workflows, and support practices

• Establish standards for architecture, naming, configurations, alarm management, monitoring, documentation, access, and new-site deployments

• Automate provisioning, decommissioning, validation, reporting, inventory, and administrative work using scripts, APIs, and workflows

• Integrate platforms with Service Now, monitoring, DCIM, identity systems, and other enterprise services

• Participate in data center builds, expansions, upgrades, migrations, commissioning, testing, and operational turnover

• Review network requirements, points lists, control sequences, drawings, integrations, technical submittals, test plans, and as-built documentation

• Coordinate controls contractors, security integrators, manufacturers, Facilities, Network, Infrastructure, Cybersecurity, and project teams through acceptance and turnover

• Five or more years of progressively responsible experience supporting BMS/BAS, building automation, controls systems, facilities technology, operational technology, or comparable critical systems
• Production experience administering and troubleshooting at least one enterprise BMS/BAS platform
• Experience administering or supporting an enterprise Video Management System (VMS) and associated camera infrastructure
• Strong structured troubleshooting skills across applications, servers, networks, integrations, authentication, storage, and connected devices
• Working knowledge of TCP/IP, DNS, VLANs, firewalls, network segmentation, and common infrastructure dependencies
• Working knowledge of BMS/BAS concepts, HVAC systems, environmental monitoring, controls, alarms, schedules, trends, and points
• Ability to interpret points lists, control sequences, system diagrams, network diagrams, technical documentation, and as-built drawings
• Experience working with incidents, requests, changes, problems, vendor escalations, and…