I.T. Business Systems Support Specialist

Position Title:

I.T. Business Systems Support Specialist

Department:

Information Technology

Reports To:

I.T. Technical Manager

Location:

Central / Multi-Facility Support

Position Type:

Full-Time

Starting rate $50.000.00 commensurate with experience

Audubon Nature Institute comprises Audubon Park, Audubon Zoo, Audubon Aquarium, Audubon Insectarium, Audubon Louisiana Nature Center, Freeport-Mc Mo Ran  Audubon Species Survival Center, Audubon Center for Research of Endangered Species, Woldenberg Riverfront Park, and Audubon Wilderness Park.

At Audubon Nature Institute, we are more than a collection of parks, museums, and conservation centers - we are a dedicated team with a shared mission to celebrate, protect, and connect people to the wonders of nature. Our Information Technology team supports a diverse and complex environment that includes guest-facing systems, business applications, office technology, networked devices, ticketing systems, servers, security platforms, and multi-site operations.

This position plays an important role in helping staff work efficiently, supporting business systems, improving documentation, assisting with reporting needs, and providing reliable technical support across Audubon facilities.

The I.T. Business Systems Support Specialist will provide technical support for internal users while also assisting with business applications, sales/ticketing systems, reporting, documentation, and basic SQL-related tasks. This role is designed for a motivated, self-directed individual who can troubleshoot user and application issues, assist with reports and data requests, work with vendors, and help improve IT processes across the organization.

The ideal candidate should have strong technical curiosity, good troubleshooting habits, and the ability to grow into deeper support of business applications and SQL-based reporting while working closely with the Network, Server, Security, and Break/Fix support staff.

• Business Systems Support:
  Assist with support and troubleshooting for sales, ticketing, admissions, and other business applications used throughout Audubon Nature Institute.
• SQL and Reporting Assistance:
  Run existing reports, assist with basic SQL queries, help validate report data, and support report-writing efforts for integrated I.T. systems and related vendor platforms.
• Support Requests:
  Respond promptly to assigned IT support requests and provide timely updates through the ticketing system.
• Technical Troubleshooting:
  Diagnose and resolve workstation, printer, application, connectivity, and user access issues.
• Ticketing System Support:
  Assist with sales/ticketing system issues, including user problems, reporting issues, data questions, permissions, and vendor support requests.
• Documentation and Process Improvement:
  Create and maintain clear documentation for recurring issues, procedures, application support steps, and common troubleshooting processes.
• Vendor Coordination:
  Work with software and hardware vendors to report issues, provide technical details, follow up on open cases, and document resolutions.
• Hardware and Peripheral Support:
  Assist with installation, replacement, and troubleshooting of computers, printers, scanners, payment-related peripherals, and other connected devices.
• Field and Facility Support:
  Provide basic field support across Audubon facilities, including equipment setup, cable tracing, device labeling, basic AV support, and coordination with vendors or contractors when needed.
• Project Assistance:
  Participate in assigned IT projects, upgrades, deployments, documentation efforts, and system improvement initiatives.
• Security Awareness:
  Follow IT…