Supervisor User Support EUS - WashU IT

Location

SAINT LOUIS, MO 63110

40

Position is a technical-based hands-on worker who supervises and coordinates activities of workers who provide problem-solving support to computer users; works with team to set priorities and open issues and has input into the optimum configuration of desktop hardware, applications, and printers; makes recommendations and implements process improvements; supervises small work groups (approximately 2 to 6 technicians).

Provides technical leadership to user support technicians. Works hands on as a member of the team; tackles tough problems and is a problem resolution escalation resource. Hires, trains, supervises and evaluates performance of a small staff of User Support personnel. Maintains currency on developing technologies, recommending upgrades, enhancements and additions to system configurations. Maintains (or delegates) an inventory of network lines, user systems and printers.

Recommends technology upgrades to business and clinical management; works with senior IS management to set standards and expectations. Works with systems team to deliver and enhance technology via automatic and field upgrades.

Job Location/Working Conditions Normal office environment Physical Effort Typically sitting at desk or table. Equipment Office equipment. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Education:

Associate degree or combination of education and experience may substitute for minimum education.

Certifications/Professional Licenses:
No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (5 Years)

Skills:

Not Applicable

Driver's License: A driver's license is not required for this position.

Education:

No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Adaptability, Computer Literacy, IT Hardware, Local Area Network (LAN) Management, Software Support

$58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan,…