System Support Analyst

• Detects and documents software failures, anomalies, and issues to identify and correct defects.
• Tracks identified system issues and verifies resolution.
• Works to resolve provider portal authorization tasks.
• Submits Ivanti incident/Service Request tickets for issues discovered.
• Tracks identified issues through the ticketing process and verifies resolution.
• Logs JIRA items to be reviewed, researched and monitored.
• Monitors for post-implementation issues.
• Assists with identifying needs for training; may assist in organizing and developing training content.
• Ensures that service disruptions are reported immediately.
• Attends unit and Project related meetings.
• Conducts research relating to the development of the modernization systems.
• Reports project risks and issues to supervisor in a timely manner.
• Completes project status reports as assigned.
• Communicates relevant information to project team as needed.
• Assists in preparing, interpreting and clarifying eligibility policies and procedures.
• Performs other duties as assigned to ensure the smooth operation of the project.

• Bachelor's degree or six years of professional experience in lieu of degree.
• Excellent analytical skills; effective organizational and time management skills.
• Great attention to detail and follow up.
• Excellent verbal and written communications skills.
• Ability to set, follow, and meet deadlines.

• Advanced degree.
• Professional experience in healthcare field, Medicaid eligibility, or Medicaid program support.
• Professional experience in the support of the LaMEDS implementation.
• Professional experience in a help desk environment troubleshooting technical and non-technical issues.
• Experience presenting information to technical and non-technical audiences.

Posting Close Date:
This position will remain open until filled.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

The University of New Orleans is an affirmative action and equal employment opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.