Technical Support Specialist II

Xavier Ochsner College of Medicine is accepting applications for the position of Technical Support Specialist II. This position reports to the Director of Operations for Technology Administration. Acts as a Technical Support staff member for the help desk and technical support staff. Requires extensive knowledge of computer hardware and software across several platforms, including UNIX , Linux, Mac OS, and Windows.

Extensive knowledge of running diagnostic utilities for break-fix and troubleshooting. Ability to conduct research quickly on a wide range of computing issues. Ability to present research and ideas in a user-friendly language. Extensive application support experience. Ability to prioritize and resolve multiple tasks in a high-pressure environment. Keen attention to detail and ability to document problem resolution for follow-up and follow-through.

Exceptional written and oral communication skills. Highly self-motivated and a self-starter. Exceptional customer service and interpersonal communication skills with prior experience working in a team-oriented, collaborative environment. AA/ EOE

In February 2024, the Xavier University of Louisiana Board of Trustees and the Ochsner Health Board of Directors approved the partnership to develop the Xavier Ochsner College of Medicine. Becoming the fifth allopathic Historically Black College and University ( HBCU ) medical school in the country.

Xavier University of Louisiana stands as a recognized leader in STEM and health science, producing more African American students who graduate from medical school each year than any other university in the country. Ochsner Health, Louisiana’s largest, academic health system with a long track record of excellence in medical education, is committed to exceptional, patient centered care and Ochsner Medical Center – New Orleans is the tertiary and qua ternary care for Louisiana and the surrounding region.

As the largest physician led clinically integrated network in the Gulf South, the Ochsner Health Network operates 46 hospitals and treated more than 1.5 million patients in 2022.

Xavier and Ochsner have been working together since the early 1980s. Through their ongoing partnership, Ochsner Health and Xavier University of Louisiana have advanced healthcare equity through several programs, including a program for physician assistants that has already graduated 108 students. By creating this new medical school, Xavier Ochsner College of Medicine is taking a big step toward improving healthcare for all the communities they serve.

Together, they will train doctors who care deeply about their patients and understand the importance of diversity and high-quality medicine. In addition, Ochsner has 33 wide-ranging, accredited residency and fellowship programs.

• A high school diploma with certifications, Associate Degree, or Bachelor’s degree in Computer Science or closely related degree
• Minimum 7-12 years’ experience in helpdesk and technology support
• Technically savvy with a solid understanding of networks and technology infrastructure
• Must have written and interpersonal skills essential when communicating with clients

• CompTIA Security+ or A certification
• Experience in a customer-focused position involving technical knowledge of all products and services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through…