Associate Underwriter

Position Summary:

Assesses risk and processes requests within defined authority limits. Maintains, issues and quotes new and renewal policies and tail coverages; central contact responsible for handling phone inquiries from policyholders; responsible for providing back up for system and application processes and maintenance. Works closely with Marketing, Claims, and Finance and Risk Management departments to resolve policyholder issues.

Reporting Relationship:

Reports directly to the Insurance Operations Support Assistant Manager with oversite from the Insurance Operations Support Manager and technical direction from the Director of Underwriting Essential Functions/Responsibilities:

Works in a cooperative manner with management, coworkers, customers, and vendors; seeks to support LAMMICO’s mission and vision in daily operations

Meets assigned target dates and objectives; helps ensure that department quality, service, and productivity standards are met Answers phone inquiries and screens calls for referral to the Underwriters, Marketing, Agency, and Risk Management; includes handling routine requests for service, coverage and non-coverage questions and billing questions

Rates professional and general liability insurance coverage including estimated quotes for changes or new business

Responsible for evaluation and underwriting of new and renewal individual Miscellaneous Healthcare Providers medical professional liability insurance coverages; issues new business policies; performs quality review; services book of business

Evaluates risk and processes premium and non-premium bearing endorsements (examples include but are not limited to part-time coverage, locum tenens, corporate entity coverage, extended reporting endorsements and address change endorsements)
Resolves discrepancies on renewal policies

Upon instructions from underwriter, produces mid-term endorsements and invoices; performs quality review and issues new business policies

Performs initial review and follow-up on Renewal Applications and generates requests for additional information as needed

Generates formal tail quote letters to policyholders

Process refunds and handle void check process

Provides assistance to Business Analyst for data reporting requirements, data integrity processing system/ application processing and maintenance needs

Responsible for invoice quality assurance; create manual invoices as needed; conducts open Accounts Receivable research and management including follow up on Overdue Process Handles correspondence to and from policyholders; responds to phone inquiries; provides consultation and advice to insureds

Respond to PCF inquiries for discrepancies and requested documentation

Responsible for contacting Marketing when physician cancels or moves their coverage to other policies

Set up CIS records for corporations or as needed for other risk types

Researches past due accounts receivable items and reconciles accounting issues, including premium finance issues.

Responsible for contacting premium finance company regarding PFAs, any discrepancies and following up on notices of cancellation for payment; issue policy cancellations and set up refunds accordingly

Complete all CE requirements for maintenance of P&CAttend quarterly JRA committee meetings for professional development

Secondary Functions/Responsibilities:

Other responsibilities and special projects as assigned

Provides intra and inter departmental training assistance and training on the Underwriting module of thecore operating system as well as the CIS record module

Acts as back-up to Policyholder Support Reps on individual policy review procedure as needed

Education, Experience and

Skills Required:

Ability to provide service and deal with demanding customers in a fast…