Account Manager

hub international limited ("hub") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout north america, hub has grown substantially, in part due to our industry leading success in mergers and acquisitions.

• competitive salaries and benefits offerings
• medical/dental/vision insurance and voluntary insurance options
• health savings account funding 401k matching program
• company paid life and short-term disability plans
• supplemental life and long-term disability options
• comprehensive wellness program
• paid parental leave
• generous pto package - vacation, holiday, sick, and personal time off
• great work/life balance, because that's important for all of us!
• focus on creating a meaningful environment through employee engagement events
• the ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• growth potential - hub is constantly growing and so can your career!
• a rewarding career that helps local businesses in the community
• strong community support and involvement through hub gives

an employee benefits account manager assists the producer in the day-to-day needs of the business. This position bridges the gap from the typical functions of a producer and the service team.

• utilizes the planning calendar and renewal timeline to ensure the following items are handled timely: census requests, client follow up, carrier follow up, sending rfps, preparing presentations, and other items as necessary.
• in coordination with the producer, prepares spreadsheets, power points, and contribution scenarios to display and communicate appropriate information for presentation to client and employees based on producers' recommendations and requests.
• checks all work for accuracy.
• questions validity of presentation content and ensures data/information is appropriate, logical and organized.
• develops and/or assists communications with benefit summaries.
• assists clients with escalated claims, billing, and/or policy issues.
• documents all in benefit point.
• analyze and research of ongoing plan evaluations.
• reviews all client renewals with the producer to check for appropriateness and assists in the recommendation process.
• attends client meetings with the producer to establish a working relationship with the client.
• conducts employee benefit educational meetings for clients.
• under the direction of the producer, ensures that the implementation and transition processes for all carrier changes are handled smoothly with minimal disruption.
• communicates and documents major issues and changes.
• stays on top on "next steps".
• ensures that submission and all applicable documents are processed accurately and timely.
• understands and stays abreast of changes in employee benefits, including plan designs, available riders, legislation, and emerging trends.
• shares this knowledge with clients and others at hub.
• attends training opportunities, reads and shares industry knowledge, regularly participates in coursework to either earn or maintain professional designations.
• keeps team informed and communicates thoroughly and clearly with all team members concerning client issues, renewals, and proactive work.
• positively influences the team members; using the hub fundamental 5values, offers encouragement and praise, promotes engagement, and builds good working relationships.
• ensures team is following timeline.
• acts as client’s advocate with carriers and vendors.
• always has client's best interest at heart.

in coordination with the internal service representative, updates and maintains the following:

• documentation of renewal plan information in agency ware (internal database system)
• client files as changes are implemented
• spreadsheet templates, policy digests and hospital grids

• college degree preferred.
• a working knowledge of employee benefit plans, understanding hmos, ppos, hsas, indemnity plans, as well as ancillary coverage such as life, disability, dental and voluntary insurances is preferred.
• skilled in microsoft office products with emphasis on excel and power point.
• previous experience in benefits, finance or human resources preferred.
• an earned louisiana life and health license.
• department account management &…