General Liability Claims Adjuster – Gaming & Hospitality Accounts

Overview General Liability Claims Adjuster – Gaming & Hospitality Accounts

Location: Metairie, LA (Hybrid) or Remote for Qualified Candidates

Schedule: Monday – Friday, 8:00 AM – 4:30 PM

Salary Range: $65,000 – $75,000 annually

Hybrid employees typically work 1–2 days per week in the Metairie office. Remote eligibility is available for qualified candidates based on experience and location.

At CCMSI, we partner with clients to solve complex risk management challenges through innovative claim solutions, collaborative problem-solving, and an unwavering commitment to service excellence.

As the largest privately‑owned Third Party Administrator (TPA), CCMSI delivers customized claim management solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® and an employee‑owned company where your expertise, judgment, and contributions directly impact client success.

The General Liability Claims Adjuster is responsible for the investigation, evaluation, negotiation, and resolution of liability claims within a dedicated national gaming and hospitality program.

This role handles a diverse inventory of General Liability claims
, ranging from low‑severity incidents to more complex litigated matters. Claims may involve premises liability, bodily injury, guest incidents, property damage, and other liability exposures occurring within gaming, hospitality, and entertainment environments.

The successful candidate will independently manage claims from assignment through resolution while ensuring compliance with Corporate Claim Standards, client‑specific handling requirements, and applicable state regulations across multiple jurisdictions.

This position is ideal for an experienced liability adjuster who enjoys investigative claim work, litigation management, direct client interaction, and the opportunity to support a nationally recognized hospitality and gaming program.

At CCMSI, we look for experienced claim professionals who take ownership of their files, communicate effectively, and exercise sound judgment. Successful adjusters are proactive, organized, client‑focused, and comfortable navigating both routine and complex liability matters.

• Investigate, evaluate, and adjust General Liability claims from assignment through resolution
• Conduct liability investigations involving bodily injury, premises liability, and property damage exposures
• Analyze coverage, liability, damages, and risk transfer opportunities
• Establish and maintain appropriate reserves based on claim exposure
• Review incident reports, medical records, witness statements, contracts, and supporting documentation
• Negotiate settlements with claimants, attorneys, and authorized representatives
• Manage attorney‑represented and litigated claims throughout the claim lifecycle
• Coordinate activities with defense counsel, experts, and vendors as necessary
• Identify and pursue subrogation opportunities when appropriate
• Maintain timely diary management and accurate claim documentation
• Prepare claim summaries, reserve recommendations, and client reports
• Deliver exceptional customer service and responsive claim management
• Ensure compliance with Corporate Claim Standards and client‑specific handling instructions

• Active Adjuster License or Designated Home State (DHS) License required
• Minimum 5 years of General Liability claims handling experience
• Experience managing claims from investigation through final resolution
• Strong liability investigation and coverage analysis skills
• Experience handling premises liability and bodily injury claims
• Litigation management experience required
• Experience working directly…