In-store Repair Technician

Job Description

Our team of technicians have a great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The technician will work inside a retail store, and be trained in repairing devices such as phones, tablets, gaming systems and computers.

Background, Driving and Drug test required.

• Resolving customer issues by troubleshooting and repairing their electronic devices.
• Consultative approach in offering and selling Asurion Connected Home Services.
• Expand your knowledge of Asurion’s products and culture.
• Deliver world class and professional customer service.
• Flexibility to work at any of our locations in the metro area.
• Resolve customer issues by troubleshooting and repairing their electronic devices.
• Learn and apply the details of the Connected Home product, how to gain an understanding of the customer's technology, and how to offer and sell protection/tech support solutions to customers to meet their needs.
• Repair Cell phones, Computers, Tablets and Gaming Systems.
• Keeping front of house clean.
• Selling Product and services we offer.

• A passion for solving problems and delivering solutions.
• A love for people and the devices that enrich their lives.
• A willingness to learn and leverage sales resources provided by Asurion.
• The ability to quickly adapt in an ever-changing environment.
• Motivated to meet and exceed evolving key performance objectives.
• Ability to work a flexible retail schedule.
• Knowledge of mobile devices and operating systems.
• High School diploma or equivalent preferred.
• Strong oral and written communication skills.
• Explain complex technical issues to customers in a non-technical, simple to understand manner.
• Strong teamwork, collaboration, and time management skills.
• Must possess the ability to multitask.
• Must have Reliable transportation.
• All candidates are required to pass a Background, Drug Test and have a clear Driving Record.
• Provide additional recommendations to customers in accessories we sell to protect their devices.
• Greet customers in a friendly, professional manner and maintain a positive work environment.

• Competitive pay.
• High Commissions on selling Asurion Services, accessories, etc.
• Continuing corporate education and paid training.
• Pay increase after 90 days, 1 year, 2 years. Contingent on evaluation.

Pay Rate: $14-$16 per hour to start (depending on experience) Plus Commissions.

Job Purpose:

Serve customers by providing the best repair solution and experience along with selling Asurion Device Protection Services.

UBREAKIFIX is an equal opportunity employer M/F/D/V

Competitive and incentive-based pay.

Job Types: Full-time

Job Type: Full-time

• Employee discount
• Paid time off

In person