PL Fulfillment Analyst

WHY JOIN COMMUNITY COFFEE?

At

Department:
Supply Chain

Reports To:

3PL & Inventory Control Manager

Location:

Port Allen Distribution Center

Work Type:
On site

Travel Required:

Up to 15%

FLSA Status:
Exempt — Administrative

EEO Category:
Professionals

At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career, where every day is an opportunity to craft exceptional experiences and build lasting connections.

The 3PL Fulfillment Analyst owns the day-to-day execution of third-party logistics operations and the order-to-delivery lifecycle for retail and warehouse distributor customers. This experienced individual contributor is the central coordination point among 3PL partners, Sales, Customer Service, Logistics, Planning, Finance, Transportation, and external customers. The role executes and monitors SAP S/4

HANA and EDI transactions, maintains inventory and master data accuracy across 3PL locations, and provides timely visibility into order status, shortages, discrepancies, and service risks. Working independently, the Analyst determines the corrective action for order and inventory exceptions, decides the resolution of customer and partner disputes, evaluates and disputes 3PL invoice charges, and authorizes inventory adjustments within established approval thresholds, escalating those that exceed them.

• Evaluate and resolve transaction and fulfillment exceptions across SAP, EDI, and 3PL order data, identifying the root cause among several possible causes and determining the corrective action appropriate to the customer and circumstances involved.
• Resolve disputes involving shortages, damages, OS&D, and service complaints — determining the appropriate resolution, credit, replacement, adjustment, or escalation — directly with retailers, warehouse distributors, Accounting, internal account managers, and 3PL partners.
• Process and validate routine SAP and EDI transactions, including order intake, unit-of-measure conversions, receipts, picks, shipments, and transfers.
• Investigate and reconcile inventory variances — isolating affected SKUs and locations, determining root cause, and authorizing adjustments within established approval thresholds while escalating those beyond them.
• Monitor inventory across 3PL locations against levels established by Demand and Supply Planning; identify out-of-stock, at-risk, aging, excess, and short-dated inventory and elevate replenishment risk for action.
• Evaluate 3PL invoice charges against contract terms and service performance data, exercising independent authority to approve, contest, or negotiate resolution.
• Track orders from Community Coffee distribution centers through delivery, communicating confirmations, substitutions, shipment status, tracking information, and expected delivery dates, and surfacing delivery risk before it affects customer service.
• Maintain master data accuracy across 3PL partners, including SKUs, lead times, pricing, product attributes, and new product setup.
• Coordinate cycle counts, physical inventories, returns, credits, quarantined inventory, and product disposition with 3PL partners, Customer Service, Logistics, Transportation, and Finance.
• Prepare and analyze reporting on inventory accuracy, fill rates, backorders, order exceptions, aging inventory, service performance, and 3PL activity — including…