General Manager - Prairie Flower Casino

Reports To: Ponca Gaming Enterprise Board of Directors (PGE)

Gaming License Type:PMO

Date Updated:10/01/2024

Working under the oversight of the Ponca Gaming Enterprise Board of Directors, the General Manager directs, plans, and implements the objectives of the casino business by actively maximizing gross gaming revenues and corresponding net income before distributions using exceptional leadership skills while ensuring fair and equitable application of policies and procedures. This role is responsible for all administration functions, overseeing key gaming and executive level personnel, and daily operations of Prairie Flower Casino including relation ancillary activities.

• Developsstrategiesandexecutesactivitiestodriveandcontinuallyimprovefinancialresults, guest satisfaction, and human capital efficiencies. Works with Ponca Gaming Enterprise (PGE) to set business goals which are in line with Prairie Flower Casino’s Mission, support the company’s Mission and Core Values while growing revenue.
• Directandcoordinateactivitiestoplanprocedures,establish responsibilities,and coordinate functions among departments.
• Directandcoordinatethepromotionofservicesperformedtodevelopnewmarkets,increase the share of the market, and obtain a competitive position in the industry.
• Responsibleforoversightofallinternalcontrolsandprocedurestoensureprotectionof company assets and enforcement of Prairie Flower Casino policies and procedures.
• Ensuresthehighestlevelofintegrityismaintainedoverall Tribal Gaming Operations .Role models ethical business practices and ensures processes are in place for reporting and addressing ethics violations in a timely and effective manner.
• Maintainsconfidentialityandprotectsallproprietaryinformationwhileholdingothers accountable for protection of company data.
• Sets expectations and accountability for Management level staff through coaching, guidance,andperformancemanagement.
  
  Developshighpotentialleadersandworkswith HR to set career path and company wide succession planning to ensure a high level of bench strength for leadership roles.
• Ensuresimplementationofallstrategicandbrandinitiativeswithafocusoncontinuous improvement of results.
• Supports Managementteamindeliveryofservicesandproductstomeetorexceedguest expectations and increase guest loyalty.
• Supports Human Resources on activities supporting tribal hiring preference through proactive methods.
  
  Setsclearexpectationstodevelopandimplementgoalsandobjectives leading to Tribal member employment and career development opportunities to include training and promotion of Tribal members.
• Setsexpectationstohire,developandretaintopperforming
  
  TeamMembersthroughall levels of the organization.
• Oversees casino financial and budget activities to fund operations, maximize investments, andincreaseefficienciestoachieveorexceedbudgetexpectationsbymaximizingtheannual budget including capital expenditures.
• Develop trusting and respectful business partnerships with Prairie Flower Casino ownership bycommunicatingeffectivelywiththe
  
  Tribal
  
  Councilandmeetingorexceedingperformance expectations of PGE. Informs and confers with PGE regarding all matters pertinent to their oversight responsibilities.
• Buildsaprofessionalandrespectful relationshipwiththe
  
  Gaming Regulatory Commission  while working together to protect the assets of PGE.
• Ensures operational compliance with documented
  
  Authorityapprovedpoliciesandprocedures,Tribal Minimum Internal Control  Standards (TMICS), State/Tribal Compact, debt obligations, and any other pertinent compliance requirements.
• Analyzeoperationstoevaluateperformanceofcasinoandstafftodetermineareasofcost reduction and program improvements.
• Developandimplementcurrentandlong-rangeoperationalgoals,objectives,plansand policies for approval by Ponca Gaming Enterprise.
• Preparesandreviewsbusinessplansandoperatingbudgets,coordinatesdevelopmentand monitors results of actual performance versus annual budget.
• Oversees Prairie Flower Casino marketing programs to ensure proper and cost-effective promotionalactivitiesaredevelopedandcoordinatedtoproduceresultsinalignmentwith budgetary projections.
  
  Ensuresdevelopmentandimplementationofanongoingmark…