Evaluation and Operations Manager

Join the Corps

You can make a difference. In schools. In classrooms. In neighborhoods.

City Year corps members serve full-time at one of 25 locations across the United States as tutors and mentors, running after-school programs and leading youth leadership programs.

City Year New Orleans is seeking an energetic, detail-oriented and self-motivated Evaluations & Operations Manager (Eval/Ops) who is responsible for overall management of the site’s strategic evaluations process and analysis, office operations as well as provides some administrative support to the Vice President & Executive Director (VP/ED). This position is perfect for an individual who thrives in a fast-paced environment and wants the challenge of working in a highly entrepreneurial, mission-driven organization.

The Eval/Ops is responsible for tracking, analyzing and reporting data for all Ameri Corps and site service objectives and site operations. The incumbent will work directly with the Program & Service Director (PD/SD) to develop and maintain databases, develop and analyze surveys, track trends and develop real-time data analysis to support site goals. The Eval/Ops is also responsible for City Year New Orleans operations functioning smoothly and efficiently including building management and vendor relations, office equipment and asset management, budget and expense tracking, accounts payable and receivable processing.

The Eval/Ops is also serves as technical support representative on Information Technology issues, manages uniform fulfillment for staff and corps members and facilitates human resources and staff development initiatives. The Eval/Ops is responsible for ensuring all deadlines are met to ensure the utmost proficiency and excellence in all job functions.

Responsible for data collection and tracking for all Ameri Corps and site service objectives:

• Develop and maintain databases to track data on corps members, student achievement, and school partnerships.
• Ensure that all data spreadsheets/databases are accurate and up to date.
• Understand where we are in terms of numbers at all times, and to alert site leadership if we appear off track.

• Provide analysis that will show sustainable impact and will leverage City Year’s core asset – the City Year Ameri Corps members.
• Make recommendations to PD/SD based on data trends to improve and enhance service in schools.
• Compile and distribute monthly, quarterly, and annual reports on various datasets targeted to various audiences.

• Manages key relationships to help further City Year’s mission through evaluations and data. These include but not limited to First Line Charter Schools, Program and Service Team, and City Year National Team.

• Track all monthly expenses, process accounts payable and receivables, and submit all financial paperwork to headquarters on a timely basis.
• Recommend cost saving measures and process improvements.

• Establish and enforce guidelines for City Year New Orleans assets to ensure functionality, access and service (physical space, technology, vans, etc.).
• Answer phones during business hours and act as site ambassador to all visitors to the office.
• Work with City Year’s IT department to maintain the upkeep of laptops, printers and other equipment.
• Order and maintain inventory of materials and supplies needed for proper operations of the site and school teams.
• Manage relationships with all vendors and property owner.
• Coordinate all travel needs for staff and corps members.
• Serve as secondary source on all computer applications (troubleshoot).
• Work with the national information technology staff to assure high quality of customer service to users.

• Manage the ordering, distribution, etc. for staff, senior corps members and corps members.
• Oversee all uniform concerns including monogramming, etc., relative to City Year standards.