Associate Program Manager-Patient Education & Strategic Programs

Location: New Orleans

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job leads strategic projects leveraging project management, change management, and process improvement core capabilities; manages individual projects through entire project lifecycle with accountability for project progress and success; assumes responsibility for developing communications strategy with responsibility for active communication with key stakeholders and the department; and serves as instructor and coach for organizational leaders through departmental training programs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required - Bachelor’s degree in engineering, business administration, finance, public health, health care administration or related field.

Preferred - Master’s degree in engineering, business administration, finance, public health, health care administration or related field.

Work Experience

Required - 5 years of experience in relevant field such as healthcare operations, finance, industrial engineering, and/or organizational development including 1 year project management / change management / process improvement / healthcare experience;

OR

3 years relevant experience with a master's degree

Certifications

Preferred - Certified Associate in Project Management (CAPM) certification or equivalent (Lean Six Sigma Green Belt and/or Black Belt or Master Change Agent).

Preferred - Agile Performance Improvement Certification

Knowledge

Skills and Abilities

(KSAs)

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally.
• Strong interpersonal skills.
• Excellent judgment, organization skills, group facilitation skills, decision making, and delegating skills.
• Ability to be self-directed, work independently, set project priorities, and influence stakeholders at all levels of the organization.
• Ability to demonstrate a strong sense of personal accountability for work.
• Ability to travel throughout and between facilities.

Job Duties

• Actively leads project efforts through entire project life cycle including initiating, planning, executing, monitoring, controlling, and closing.
• Enables an effective project communication strategy through active communications with project stakeholders and the program manager.
• Serves as instructor for strategic program management training programs.
• Conducts coaching/consulting engagements leveraging project management, change management, and process improvement core capabilities.
• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or…