Vice President of Retail Operations

Vice President of Operations

Location: New Orleans, LA (On-site)

We are seeking an experienced, strategic, and results-oriented Vice President of Operations to lead the operational strategy for a rapidly growing, omni-channel consumer brand. This executive will be responsible for building a scalable operational infrastructure that supports continued growth while delivering exceptional customer experiences across retail, e-commerce, and wholesale channels.

Reporting directly to the executive leadership team, the Vice President of Operations will oversee end-to-end operations including supply chain, inventory management, fulfillment, logistics, customer service, manufacturing, and operational planning. This role requires a hands‑on leader who thrives in a fast‑paced, entrepreneurial environment and has a proven ability to build high‑performing teams, improve operational efficiency, and drive profitable growth.

• Develop and execute the company's long-term operational strategy to support continued growth and scalability.
• Lead all aspects of supply chain, manufacturing, inventory management, fulfillment, logistics, customer service, and operational planning.
• Optimize the end-to-end omni-channel order lifecycle across e-commerce, retail, and wholesale channels, including BOPIS, ship-from-store, store-to-home, EDI, and third-party logistics (3PL) partnerships.
• Build scalable operational processes and governance models that improve accountability, execution, and cross-functional collaboration.
• Partner closely with Finance and executive leadership to establish operational KPIs, dashboards, reporting, and forecasting tools.
• Oversee warehouse operations, transportation strategy, inventory accuracy, and distribution performance while identifying opportunities for continuous improvement.
• Develop and mentor a high-performing operations organization with clear performance expectations, career development, and succession planning.
• Lead organizational change initiatives by implementing standardized operating procedures, training programs, and effective communication strategies.
• Create and maintain best-in-class customer service standards with measurable service-level agreements (SLAs) and customer feedback processes.
• Manage the operations budget while identifying cost‑saving opportunities through process improvements, vendor negotiations, and strategic sourcing.
• Strengthen operational controls related to inventory, procurement, order management, compliance, and vendor performance.
• Develop and maintain a 12‑18 month operational roadmap with measurable milestones and regular executive reporting.
• Monitor and improve key operational metrics including OTIF (On Time In Full), fill rates, inventory accuracy, logistics costs, order lead times, customer satisfaction, and operational quality.

• Bachelor's degree required; MBA or other advanced degree preferred.
• 10+ years of progressive leadership experience in operations within consumer products, retail, or direct-to-consumer organizations.
• Proven experience leading operations across omni-channel businesses, including retail, e-commerce, and wholesale.
• Deep expertise in supply chain management, demand planning, inventory optimization, warehousing, fulfillment, transportation, and third-party logistics.
• Strong financial acumen with experience managing operational budgets, margin optimization, forecasting, and unit economics.
• Demonstrated success building scalable operational systems and leading organizations through periods of rapid growth.
• Experience implementing performance metrics, dashboards, and operational reporting tools.
• Strong leadership, coaching, and talent development skills with the ability to influence cross‑functional teams.
• Experience working with premium, lifestyle, fashion, or consumer brands is strongly preferred.
• Familiarity with business intelligence tools such as Tableau or Power BI is a plus.

The ideal candidate is a strategic operator who combines executive-level leadership with a hands‑on approach to solving complex business challenges. You are passionate about building efficient, scalable organizations, developing exceptional teams, and driving operational excellence that supports long-term business growth.

If you enjoy creating structure in high-growth environments, improving processes, and leading organizations through transformational growth, we'd love to hear from you.