Installation Services Team Lead - Armed Forces Llano

Overview

Job Description. This position sits onsite at Fort Polk. The American Red Cross offers a mission-driven environment with competitive compensation and benefits, focused on serving service members, veterans, and their families.

Join us—Where your Career is a Force for Good!

We are the American Red Cross, part of the world’s largest humanitarian network. A team of welcoming individuals supports a mission that matters, with opportunities to grow and impact lives and communities for the better.

We’re seeking a mission-focused leader to oversee Red Cross services on a major military installation. In this role, you’ll manage a team of staff and volunteers, ensure consistent delivery of SAF programs, and build strong relationships with senior military leaders and community partners. You’ll represent the Red Cross across the installation, lead volunteer recruitment and engagement, ensure efficient program operations, track outcomes, and manage the local budget.

This role is ideal for someone who is organized, relationship-driven, and passionate about supporting service members, veterans, and their families.

• Provide leadership, direction, and operational support to Red Cross paid and volunteer staff located on military bases and military treatment facilities, ensuring consistent delivery of programs and services in alignment with Red Cross policies and procedures.
• Responsible for full staff management, including hiring, assigning work, coordinating, training, coaching, and evaluating performance.
• Build and cultivate strong relationships with community leaders, military leaders, government and civic organizations and other charitable agencies to further the mission of the Red Cross.
• Ensure a year-around public relations program to maintain public goodwill and strengthen financial and logistical support within the military community and command.
• Ensure the efficient and consistent delivery of programs and services in accordance with specified Red Cross policies and procedures, and strategic plan.
• Provide assistance on projects and work assignments as needed. Monitor and report on the outcomes and results of programs and services to ensure organizational accountability and operational effectiveness.
• Make recommendations for continuous improvement to ensure metrics are consistently met. Oversee training and professional development for staff and volunteers to strengthen capabilities, retention, and program effectiveness.
• Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate weights of up to 30 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential. May include sitting for long periods, driving a vehicle, and working under challenging conditions.
• Maintains deployment readiness by completing medical and clearance requirements and ongoing training to maintain proficiency with casework and relationship management.

• Bachelor's degree required.
• Minimum 3 years of related experience or equivalent combination of education and related experience required.
• 1 year of lead or supervisory experience.
• Ability to operate independently with initiative and manage an assigned area of responsibility with general supervision.
• Strong computer skills.
• Public speaking and effective verbal and written communication; strong interpersonal skills; ability to work with multiple priorities. Familiarity with military culture, regulations and protocol is strongly desired. Ability to work on a team.
• For Mobile positions: U.S. citizenship is required.
• Must be able to obtain a secret security clearance and a no-U.S. passport. Worldwide mobility is a condition of employment and an essential function of this position. Must accept work assignments anywhere in the world, including conflict areas, where the Red Cross provides services to military members and their families.
• Must meet strict medical and physical requirements, including immunizations required by the…