Service Center Manager

Bring your curiosity to work as our nextService Center Manager. You will be part of our Geismar Service Center team reporting to the Outside Sales Manager. In this role, your mission is to drive the growth of the PTS service and parts business for portable industrial equipment by delivering a consistent, high-quality, customer-focused service experience. You will contribute directly to how we create high‑quality products and solutions for our customers.

You will also:

Lead all service operations—including work in progress, recruiting, and financial performance—while strengthening Atlas Copco’s service structure through improved communication, technical support, and local service presence.

Ensure rapid, accurate diagnostics and efficient equipment turnaround by prioritizing critical repairs, proactively managing parts and vendor solutions, and completing warranty and service bulletin work. Maintain clear, detailed communication with customers throughout the service lifecycle, providing full transparency on equipment condition and readiness.

Champion operational excellence by ensuring every unit, whether customer-owned, demo, or resale, is safe, reliable, and fully prepared for use, while serving as the primary problem-solver for all equipment-related issues within the service territory.

Roles and Responsibilities:

• Develop and promote the service aspect of our business to generate profitable service revenue, and to maintain customer satisfaction with our equipment.
• Supervise and work with technicians in the shop and field to ensure they understand expectations and are performing consistently at a high level.
• Manage all service resources as required to achieve targeted goals and objectives.
• Plan all service jobs (workshop and field) using the planning board tool, following all processes and using the systems in an efficient manner.
• Review the entry and accuracy of worked hours entered by service technicians using MAM2 on a daily basis.
• Implement procedures to ensure all service activities are performed in an organized and structured manner.
• Assess the skill levels of the service technicians and ensure all technicians (and temporary workers) participate in competence development activities related to products and technical service to get the job done right first time.
• Handle warranty related issues with customers and customer center employees.
• Lead, manage, coach, and train employees in a manner that is consistent with our company’s culture and management philosophy.
• Organize, document and maintain procedures for all Service functions.
• Manage Safety, Health, Environmental and Quality (SHEQ) standards for the facility including, but not limited to, understanding and following the Atlas Copco Group SHEQ policy, working safely and wearing appropriate PPE, completing safety walks and quality checks, and maintaining facility compliance with environmental aspects
• Create a proactive, resourceful, and self-directed organization, that can respond to customer requirements immediately, efficiently and effectively.
• Conduct failure analysis and train technicians and other Regional employees on failure analysis related to recurring issues at a customer site. Relentlessly pursue solutions until the issue has been resolved.
• In the absence of other members of the management team, lead other groups in the conduct of Atlas Copco business in the territory (Parts, Sales, Warehousing, etc.)
• Maintain all assigned resources and facilities to the highest state of readiness possible, following Regional 5S guidelines, and company policies and procedures.
• Ensure service center compliance with all Safety and Environmental guidelines set forth by the company and the Group. Manage all safety and training programs for the service center.
• Communicate Service activities with the management team in the customer center and work together to grow the service business.
• Prepare and provide information needed for reporting.
• Communicate Work in Progress and Financial Report information.
• Demonstrate discretion, courtesy, and professionalism in communications. Calmly resolve customer issues and minimize interpersonal conflicts internal and external to the…