Senior Operations Manager - US Ship

Under the supervision of your manager, the Senior Operations Manager is responsible for overseeing day-to-day operations within their department or team, ensuring that objectives are met efficiently and in alignment with company goals. This role involves managing and developing a team, monitoring performance, and ensuring compliance with organizational policies and procedures. The Senior Operations Manager will work closely with their direct manager to implement strategies, handle resource allocation, and drive continuous improvement initiatives.

They will also serve as a key point of contact between front-line employees and upper management, facilitating communication and ensuring smooth workflow. Additional responsibilities include supporting the budgeting process, contributing to performance reviews, and ensuring a positive and productive work environment.

• Ensure the timely processing and ongoing accuracy of all billing activities.
• Monitor and manage costs related to employee overtime, mileage reimbursements, traffic fines, and other incidental expenses.
• Analyze trends and variances in recurring cost categories and implement cost-control measures to minimize unnecessary spending.
• Establish and enforce policies to reduce avoidable fines, penalties, and overuse of OT.

• Monitor and track safety key performance indicators (KPIs) and training compliance.
• Organize and lead safety meetings to promote awareness and best practices.
• Ensure adherence to company safety policies and regulations.
• Prepare and submit safety reports as required.
• Develop and implement standard operating procedures and guidelines to maintain a safe and environmentally responsible work environment.
• Ensure all personnel complete and comply with mandatory regulatory training requirements.
• Maintain a professional office environment, ensuring it is well-prepared for visits from colleagues, customers, government officials, stevedores, port managers and other visitors.
• Support and enforce the NLI safety program, ensuring full compliance with all federal, state, and local regulations. Ensure proper safety gear is available to all team members.

• Participate in the recruitment process, including interviewing and approving new hires.
• Manage employee turnover and retention efforts.
• Handle all aspects of employee management, including hiring, training, terminations, and disciplinary actions, with the assistance of management and HR as needed.
• Maintain regular communication with principals, customers, the Port Authority, and relevant government agencies.
• Collaborate effectively with team members to achieve shared objectives and foster a positive, cooperative work environment.
• Demonstrate a strong commitment to achieving goals, maintaining a sense of urgency, overcoming challenges, and efficiently resolving issues, even when faced with obstacles.
• Board vessels for operational purposes, training purposes, and relationship purposes.
• Coordinate the activities of assigned staff to ensure timely and accurate vessel turnaround in accordance with customer expectations and contractual agreements.
• Prepare and distribute weekend and/or night duty schedules to staff in a timely manner.
• Ensure assigned staff are trained to accurately calculate and present Port Disbursement forecasts to clients within established time frames.
• Ensure staff members receive appropriate training in areas such as maritime operations, language skills, and industry-specific courses.
• Ensure all training activities are documented and completed within the timelines set by NLI policy.

• Build and maintain relationships within the local community.
• Actively participate in local maritime organizations – Propeller Club, etc. (specific organizations will vary based on Port and commodity).
• Identify and recommend local opportunities, discussing relevant information with your supervisor.
• Communicate regularly with principals, customers, the Port Authority, Terminals and relevant government agencies.
• Participate in sales calls and events related to customer accounts.

• Ensure verbal and written communications are…