Operations Manager

• Responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers.
• Establish and maintain positive relationships with all front-line employees.
• Spend the majority of the day in the field with frontline employees.
• Ensure new frontline employees have tools, instruction, and feedback for successful daily duties
• Meet with new frontline employees daily to ensure consistent communication and support of onboarding
• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance
• Focus on understanding and progress of frontline employee career goals
• Identify and address improvement opportunities and collaborate with frontline employees to ensure continued success
• Actively practice and seek feedback on coaching conversations.
• Lead by example to ensure safety practices are paramount with each employee
• Conduct Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.
• Document and maintain records required by regulatory agencies such as the Department of Transportation.
• Review and audit documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.
• Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.

• Associate's Degree (accredited) or in lieu of a degree,
• High School Diploma (accredited) and two (2) years of relevant work experience.
• Must be at least 18 years of age
• Legally eligible to work in the country where the position is located
• Driver's License Valid Driver's License Upon Hire
• Successful completion of the WM Operations Manager Trainee program

Demonstrates strong capabilities in onboarding, coaching, and performance management of frontline employees, while ensuring compliance with regulatory documentation and safety practices.

• Onboarding
• Coaching
• Performance Management
• Root Cause Investigations
• Regulatory Compliance

• Performance Management
• Root Cause Investigations
• Documentation Auditing
• Safety Practices
• Employee Development

• Relationship Building
• Communication
• Mentoring
• Feedback Seeking
• Collaboration

• Valid Driver's License
• WM Operations Manager Trainee Program

• Department of Transportation
• Frontline Employees
• Safety Issues
• Service Alternatives

• DVIRs
• Driver Time and Attendance Systems
• Incident Reporting Tools