Key Account and Compliance Manager

Key Account and Compliance Manager

The Key Account and Compliance manager is responsible for managing and growing relationships with the company's most important clients. This role focuses on retaining key account, maximizing revenue opportunities, and acting as a strategic partner to this customer, by understanding their business needs and delivering tailored solutions.

Core Principles:
All team members must demonstrate an ability to adhere and understand the core principles of the company. This team member must be able to provide value and depth to the Core Principles of Host.

• Our people are our greatest assets.
• Their safety is our top priority.
• We provide exceptional service.
• We believe every relationship is important.
• We are detectives, understanding all activities within our markets.
• We know today's opportunities are tomorrow's growth.
• We conduct all business with integrity.
• We build on our legacy.

Key Responsibilities:

Account & Relationship Management

• Develop and maintain strong, long-term relationships with key customers, serving as the primary point of contact for assigned accounts.
• Understand customer business objectives and align company services and solutions to support operational and commercial goals.
• Develop and execute account strategies to achieve revenue, retention, and growth objectives, identifying opportunities for account expansion.
• Conduct regular business reviews, monitor customer satisfaction, and provide accurate forecasts, activity updates, and performance reports.
• Resolve customer concerns, service issues, and escalations in a timely and professional manner.
• Support customer onboarding, product trials, technical discussions, and long-term partnership development.
• Collaborate with internal teams to ensure customer expectations are met and service commitments are consistently delivered.

Commercial & Market Expertise

• Review commercial agreements and ensure all applicable charges are accurately applied and captured on customer invoices.
• Develop a thorough understanding of customer operations, product requirements, quality specifications, and supply chain needs.
• Maintain awareness of industry trends, market conditions, competitive activity, and emerging business opportunities.
• Analyze customer activity and market developments to identify growth opportunities and improve service offerings.
• Participate in contract implementation, service reviews, and commercial discussions to support customer retention and profitability.

Operational Coordination

• Coordinate with Sales, Operations, Logistics, Quality, and Technical teams to ensure seamless service delivery and customer support.
• Address quality concerns, delivery issues, and customer claims, driving timely resolution and corrective action.
• Serve as the Lead Representative for Avondale, supporting customer accounts and operational initiatives in partnership with the Traffic Manager.
• Collaborate with department leaders as a member of the Avondale logistics management team.
• Maintain a thorough understanding of terminal operations, inventory flows, vessel activity, warehouse operations, and customer requirements.
• Act as a liaison between customers and internal stakeholders to ensure accurate communication and efficient execution of services.
• Monitor operational performance and identify opportunities to improve efficiency, service quality, and customer satisfaction.
• Support special projects and initiatives that enhance operational effectiveness and business performance.

Inventory & Compliance

• Serve as the subject matter expert for inventory compliance, ensuring adherence to Foreign Trade Zone (FTZ), Bonded Warehouse, Customs, and company regulatory requirements.
• Execute bank releases and manage inventory holding certificates, including FTZ and bonded inventory movements and all related documentation.
• Monitor, reconcile, and audit inventory transactions and completed FTZ and bonded files to ensure accuracy, compliance, and proper record retention.
• Provide backup support for traffic coordination and production scheduling activities within the inventory management system as needed.
• Lead the development, review, standardization, and continuous improvement of Standard…