Wheelchair Lead - MSY Airport

Rate: $14.50 USD per hour

Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!

• Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (
  * Benefits may vary based on eligibility)
• We are committed to being a leading provider of commercial services within the aviation industry
• Our teams focus on maintaining a positive working environment and treating all team members with respect
• With more than 200 locations across the world, we offer opportunities for career progression

The Wheelchair Lead plays a crucial role in overseeing the wheelchair assistance team, ensuring top-quality service for passengers with mobility challenges. Responsibilities include training and guiding wheelchair attendants, managing schedules, and coordinating with the Wheelchair Dispatcher for efficient operations. You will also address escalated passenger concerns, ensuring a positive experience and resolving issues effectively. Additionally, this role involves regular communication with airport staff and management to maintain service standards and ensure compliance with airport regulations.

• Oversee the daily operations of the wheelchair assistance team
• Coordinate and assign tasks to wheelchair attendants based on flight schedules and passenger needs
• Train new attendants in proper wheelchair handling and safety procedures
• Ensure compliance with all airport regulations and ADA (Americans with Disabilities Act) guidelines
• Monitor the condition and availability of wheelchairs and related equipment
• Address and resolve any issues or conflicts that arise during operations
• Maintain effective communication with airline staff, airport authorities, and other service teams
• Conduct regular performance evaluations of wheelchair attendants
• Implement strategies to improve service efficiency and passenger satisfaction
• Liaise with maintenance teams to ensure timely repair and upkeep of equipment
• Prepare and analyze reports on service metrics and attendant performance
• Assist in the development of policies and procedures to enhance service quality
• Manage emergency situations with professionalism and in accordance with established protocols
• Foster a positive and supportive work environment for the wheelchair assistance team
• Exemplify Prime Flight customer service and safety standards
• Perform any additional duties as assigned by management

• 18 years of age or older
• Must be legally authorized to work in the country of employment.
• Communicate effectively in English (reading, writing, speaking)
• 1 year of wheelchair experience
• Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
• Effectively communicate with colleagues and clients, both in-person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
• Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken…