Claims Manager, Casualty

Department:
Claims Job Description

We are seeking an experienced Claims Manager to lead a team of commercial insurance claim adjusters and drive high-quality, compliant, and efficient claim handling across all lines of business, including commercial liability, construction defect, and management liability (E&O, EPLI) claims. This role is ideal for a people-focused, results-driven leader who thrives in a fast-paced environment and brings strong technical expertise in litigation and reserving strategy.

As a Claims Manager, you will oversee complex claim investigations, evaluations, damage assessments, litigation strategy, and reserve adequacy. You will serve as a technical resource for the team, ensuring reserves are timely, accurate, and defensible, while aligning with company philosophy and actuarial expectations. You will also play a key role in mitigating risk, controlling loss costs, and strengthening relationships with underwriting, actuarial, legal, sales leadership, and agency partners.

What

You’ll Do
Lead & Develop a High-Performing Team: Supervise, mentor, and support commercial lines claim adjusters handling general liability, construction defect, E&O, and EPLI claims. Provide technical leadership on complex coverage, liability, damages, litigation, and reserving issues. Conduct hiring, coaching, performance evaluations, and ongoing employee development, including litigation management and reserving best practices.
Litigation Management & Risk Control: Oversee litigated and pre-litigation claims, including high-exposure and complex matters. Select, retain, and manage defense counsel; evaluate counsel performance, budgets, and billing. Establish litigation strategy, approve case plans, and monitor progress to ensure alignment with resolution and cost containment goals. Review pleadings, motions, discovery, expert reports, and evaluations. Evaluate settlement opportunities, attend mediations and settlement conferences, and provide settlement authority recommendations.
Reservng Strategy & Technical Oversight: Serve as a technical manager for reserving, ensuring reserves are accurate, timely, and consistent with company philosophy and regulatory standards. Review and approve reserves on complex, litigated, and high-exposure claims. Guide adjusters on reserve rationale, documentation, and change management throughout the life of the claim. Partner with actuarial and finance teams on reserve adequacy reviews, trend analysis, and large loss discussions.

Identify reserve trends, emerging exposures, and severity drivers, and recommend corrective actions. Support internal and external audits by ensuring reserving decisions are well-documented and defensible.
Ensure Quality, Compliance & Efficiency: Monitor performance metrics including severity, reserve accuracy, litigation ratios, cycle time, and closure rates. Ensure claim handling, litigation, and reserving practices comply with state regulations, policy language, and company standards. Identify and implement process improvements to enhance efficiency, consistency, and customer experience.
Build Strong Internal & External Partnerships: Collaborate closely with underwriting, actuarial, legal, sales leadership, and agency partners to support business objectives. Communicate effectively with insureds, brokers, defense counsel, mediators, and vendors. Represent the Claims Department with professionalism, integrity, and transparency.
Reporting & Operational Oversight: Prepare and submit monthly reports summarizing team performance, litigation activity, reserve changes, and financial impact. Analyze loss and reserve trends within commercial liability, construction defect, and management liability lines. Provide strategic, data-driven…