Department Operations Lead

Why This Role Exists

Connectivity Solutions is a growing professional-services department with increasing complexity across clients, projects, staffing, and internal operations. Operational excellence depends on consistent systems, clear accountability, trusted relationships, and disciplined execution.

The Department Operations Lead helps build the management infrastructure required to scale the 19-person Connectivity Solutions department. This role creates and improves repeatable operating systems that strengthen execution, resource visibility, communication, people processes, and follow-through while reducing administrative coordination burden on department leadership.

Connectivity Solutions delivers enterprise network engineering, high-density Wi-Fi, private LTE/5G, and mission-critical DAS solutions for complex client environments. This position offers an experienced operations professional the opportunity to help a growing technical consulting business scale without sacrificing accountability, employee development, service quality, or operational discipline.

This role is ideal for someone who enjoys bringing order to complexity, can translate loosely defined management needs into practical systems, and builds credibility by improving how busy technical professionals work together.

Success at MSB is measured by both results and how we achieve them. Our Core Values are Lead with Energy, Trust is the Foundation, Own It, Deliver It, Stronger Together, and Enjoy the Journey.

This role is expected to identify operational gaps, build practical systems, establish repeatable processes, create useful measures, and continuously improve how the department operates. The emphasis is on creating organizational capability and reliable execution—not simply administering existing routines.

Design, build, and continuously improve the department operating system, including its annual calendar, management routines, meeting cadence, action tracking, and supporting tools. Create visibility to commitments, identify obstacles or recurring process breakdowns, and reinforce accountability with appropriate follow-through and escalation.

Plan and coordinate recurring department communications, convert leadership decisions into clear employee messages, and maintain an accessible communication archive. Draft routine communications for leadership review and route sensitive, strategic, financial, or personnel matters for approval.

Coordinate the Annual Performance Review, goal setting, and development-plan processes; maintain schedules and completion visibility; and improve the supporting workflows. Managers retain responsibility for evaluations, ratings, coaching, promotions, compensation, and performance-improvement decisions.

Support consistent manager-employee development rhythms by coordinating standard processes, tracking completion at an aggregate level, and maintaining development actions, training, certifications, and mentoring assignments. This role does not collect or maintain confidential one-on-one or coaching content, which remains with the employee and manager.

Maintain a current resource forecast by integrating staffing demand, project timing, availability, planned leave, utilization risks, and unfilled needs. Prepare clear resource-review information for leadership and improve the underlying forecasting process; the Department Manager retains staffing and prioritization authority.

Maintain visibility to department priorities and strategic initiatives, including owners, milestones, dependencies, risks, and next actions. Prepare concise progress reporting, surface stalled work or recurring obstacles, and support leaders in maintaining execution discipline.

Develop and maintain practical operational KPIs and scorecards that show whether key department routines, commitments, people processes, resource-planning inputs, and initiatives are working as intended. Employee-specific performance, coaching, utilization, and personnel information remains restricted to appropriate leaders.

The Department Operations Lead is authorized to coordinate department operating processes, request required inputs,…