Event Services General Manager

Overview

Company Overview:

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone.

Enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry?

Join us and be part of the excitement!

Allied Universal® is hiring a General Manager. The General Manager is responsible for direct oversight, compliance, and general positive direction of staff for the assigned branch and accounts within the designated mega market area. The role of the General Manager is to ensure operational, budgetary, and client needs are satisfactorily rendered and consistent across the designated branch and accounts. The General Manager will facilitate and foster positive long-lasting relationships with current and future clients, responding and reacting to their needs, concerns, and expectations.

The General Manager is tasked with facilitating this client feedback to the designated account managers to incorporate and facilitate necessary structural and operational changes to increase client retention and satisfaction. The General Manager will assist with guidance, mentoring, coaching, and counseling for the assigned branch operational management staff.

• Ensure proper branch monitoring and adherence to required Key Performance Indicators (KPIs):
  Branch performance in the key areas of (1) Revenue $, (2) Gross Profit Margin %, (3) Indirect Costs %$, (4) EBITDA %$, and (5) Collections
• Selection and placement of direct reports; design and implement career development and performance improvement plans
• In partnership with Branch Manager and Recruiting Team, ensure proper staffing levels of qualified, competent, and professional staff designated accounts
• Ensure scheduling practices and procedures are being adhered to in order to ensure client orders are fulfilled in a timely fashion using the work ticket process In Win Team
• Act as client liaison point of contact for key assigned accounts within the area of responsibility through effective client relationships pertinent to the operational and fiscal success of the branch
• Conduct routine compliance assessments of branch and accounts, including branch/ account management, administration, licensing, and supervision as well as client satisfaction and makes recommendations on any necessary course corrections to improve the overall performance of the branch
• Conduct regular operational meetings with designated account managers and associated pertinent staff on key success topics for the market
• Ensure policies and procedures are being properly disseminated and followed at all pertinent levels; coordinate and align Allied Universal existing policy into the unique event-based industry standards of which Allied Universal Event Services is engaged within
• Act as an ambassador and liaison between Allied Universal Event Services and major current and future clients; visibility at major events is critical to oversight role
• Maintain constant communication with Senior Leadership team regarding client issues or concerns, leadership performance issues, client complaints, budgetary/ fiscal…