Manager of Beverage Operations; Caesars Orleans

Manager of Beverage Operations (Caesars New Orleans)

New Orleans, LA, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary"
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Manager of Bar Operations provides both strategic and hands‑on leadership for all casino beverage operations, driving performance in guest experience, team engagement, and financial results. This role is accountable for operational execution on the floor, ensuring consistent service delivery, effective labor and cost control, and compliance with all regulatory and company standards. The Manager cultivates a performance‑driven culture through clear expectations, active coaching, and disciplined follow‑through, while fostering a workplace grounded in respect, accountability, and collaboration.

• Lead daily beverage operations to ensure consistent, high‑quality service aligned with company and brand standards
• Maintain a strong on‑the‑floor presence, driving real‑time execution, service recovery, and operational discipline
• Ensure all transactions, service standards, and procedures are executed accurately and efficiently
  Partner cross‑functionally (Culinary, Marketing, Casino Operations, Security) to support seamless guest experiences
• Develop, manage, and execute schedules based on business demand, ensuring proper staffing levels across all areas
• Drive labor efficiency and productivity, actively managing utilization and minimizing overtime
• Monitor and manage departmental expenses, identifying opportunities to reduce waste and improve operational efficiency
• Support achievement of financial goals through disciplined cost controls and performance oversight
• Provide clear leadership, direction, and accountability for supervisors and hourly team members
• Coach, develop, and evaluate team members through consistent feedback, performance management, and development planning
• Foster a culture of fairness, transparency, and open communication
• Address employee relations matters promptly and professionally, ensuring consistent application of policies and standard
• Promote team engagement, morale, and retention through active leadership and recognition
• Ensure all team members are properly trained, certified, and equipped to perform their roles effectively
• Maintain strict compliance with all regulatory requirements, including Louisiana gaming and alcohol service standards
• Oversee Responsible Vendor Program and ensure adherence to all company beverage programs and initiatives
• Maintain constant readiness for audits, inspections, and internal reviews
• Drive a culture of guest‑focused service, ensuring timely and effective resolution of guest concerns
• Monitor service delivery and hold teams accountable for delivering consistent, high‑quality guest experiences
• Build and maintain relationships with VIP and casino guests to enhance loyalty and satisfaction
• Ensure consistent communication of departmental priorities, operational updates, and policy changes across all shifts
• Execute directives and initiatives from…