Director of Operations - Ochsner Children's Congenital Heart Program

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.

Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

Ochsner Health is seeking a dynamic operational leader to serve as Director, Clinical Operations for the Children's Congenital Heart Program, one of the organization's most significant strategic growth initiatives. This role will help drive the continued expansion of Ochsner Children's Congenital Heart Program and support its evolution into a nationally recognized pediatric cardiovascular destination center and future Center of Excellence.

Reporting within the ambulatory operations structure, the Director will provide strategic and operational leadership across a highly specialized and rapidly growing congenital heart service line spanning Louisiana and Mississippi. The position carries responsibility for operational performance, program growth, financial management, business planning, quality outcomes, resource allocation, and cross-functional coordination across both outpatient and inpatient environments.

Required
-High School diploma or equivalent

Preferred - Masters Degree in healthcare or related field

Required -

• 10 years related health care experience, including 3 years of supervision or management experience

Preferred -

• Pediatric healthcare operations
• Congenital heart or cardiovascular service line leadership
• Experience spanning both ambulatory and inpatient settings
• Exposure to cardiovascular surgery, Cath Lab, imaging, and critical care operations
• Experience in an ambulatory setting

• Drive operational excellence across all aspects of the congenital heart program
• Lead strategic planning and support continued regional growth
• Develop and manage budgets while maintaining financial accountability
• Utilize data, analytics, and market intelligence to support business planning and decision-making
• Build scalable operational infrastructure to support future program expansion
• Partner with physician leaders to optimize patient access, care coordination, and service delivery
• Identify opportunities for efficiency, quality improvement, and performance enhancement
• Support the organization's vision of creating a premier pediatric cardiovascular destination program

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Financial acumen in order to manage within a budget and understand financial statements sufficient to analyze trends and make recommendations.
• Must be able to travel throughout and between facilities.
• Must be able to work a flexible work schedule (e.g., more than 8 hours a day).

• Strives to continuously improve all aspects of the business operation through quality improvement initiatives.
• Assumes responsibility for the determination of appropriate staffing levels and the interviewing, hiring, and performance review of employees.
• Supports division goals to provide cutting edge services to meet the organization’s mission and goals.
• Effectively manages budget(s) and continually monitors key cost areas.
• Recommends to Senior Management long-range plans which support the mission.
• Develops and revises organizational structures to meet functional needs and ensures communication, reporting, and incentives align people and processes.
• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal…