Co manager, Management

Mereaux, LA Statement of

Purpose:

The Co-Manager is responsible for the hiring, training, and continuing development of the crew in the store. In addition, the Co-Manager assists the unit manager in operating and maintaining the store to maximize profitability and customer satisfaction.

• 1.Builds sales by promoting customer satisfaction.
• 2.Manages costs by monitoring crew prep, production, and procedures execution.
• 3.Tracks waste levels by using established procedures and monitoring crew position procedures.
• 4.Communicates to unit manager any problems in sales and profit related to shift management.
• 5.Assists unit manager in executing store sales and profits plan as defined.
• 6.Monitors food costs to eliminate waste and theft.

• 1.Hires, trains and terminates crew members to ensure adequate coverage.
• 2.Utilizes W.O.T.C.
• 3.Monitors crew turnover rate and causes; makes recommendations to the unit manager.

• 1.Monitors product quality during shift by talking with customers during walk-throughs and when working off-line.
• 2.Monitors product quality by managing crew performance and providing feedback.

• 1.Takes service times and determines efficiency.
• 2.Trains crew to respond promptly to customer needs.
• 3.Trains crew in customer courtesy.
• 4.Takes corrective action with crew to improve service times.
• 5.Trains crew to solicit feedback to determine customer satisfaction.
• 6.Establishes and communicates daily S.O.S. goals.

• 1.Trains crew to maintain store cleanliness during shift.
• 2.Follows store cleaning plan.
• 3.Directs crew to correct cleaning deficiencies.

• 1.Trains crew in new products.
• 2.Assists unit manager in training new assistant managers in training.
• 3.Trains crew using the Crew Orientation and Training process.
• 4.Trains new crew in initial position skills.