Account Manager

Responsibilities

• Support the execution of digital media campaigns through setup, launch, pacing, and optimization across display, video, and social platforms.
• Communicate regularly with client contacts and internal teams to ensure seamless delivery and alignment on campaign goals and performance.
• Partner with Media Operations to troubleshoot issues related to creative, tracking, trafficking, and reporting.
• Analyze campaign data to identify optimizations and performance opportunities that meet or exceed client KPIs.
• Develop a solid understanding of presale expectations, IO and campaign order requirements, and strategic context for each campaign.
• Maintain internal documentation and shared email workflows to ensure ongoing clarity and organization across teams.
• Support upsell opportunities by understanding client objectives and helping position Digital Remedy solutions that drive ROI and long‑term growth.
• Manage all assigned client accounts to contribute to monthly revenue goals.

• Bachelor’s degree or equivalent experience (Marketing/Advertising focus preferred)
• 0–1+ years of client services, digital media, or advertising experience
• Excellent verbal and written communication skills, including strong phone and presentation abilities
• Strong customer‑service mindset focused on satisfaction, resolution, and loyalty
• Strong analytical and problem‑solving capabilities, with solid proficiency in Excel and Google Office Suite / Workspace
• Ability to assess large amounts of data and understand digital campaign performance
• Proficiency in online SaaS platforms across various use cases (CRM, analytics, etc.)
• Familiarity with Adobe Creative Suite (bonus)
• Understanding of advertising creative asset use and management (video, display, audio, etc.) (bonus)
• Strong budgeting management and financial literacy (bonus)

Demonstrates strong analytical and problem‑solving capabilities to optimize digital media campaigns while effectively managing client accounts and communication. Proficient in utilizing SaaS platforms and Excel to assess campaign performance and drive ROI.