Casino Marketing Coordinator; Caesars Orleans

New Orleans, LA, United States (On-site)

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WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission
: “Create the Extraordinary
Our Vision
: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values
: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Casino Marketing Coordinator provides essential support to the Marketing, Casino Marketing, Player Development, and National Marketing teams. This role partners closely with property Marketing and Casino Marketing leadership to ensure standards are upheld and guest needs are consistently met. The Coordinator assists with floor greets, supports all aspects of charter and National Casino Marketing programs, and contributes to the execution of marketing events and promotions while delivering exceptional guest service.

This position is responsible for ensuring smooth execution of marketing initiatives, maintaining accurate data and reporting, and creating a positive experience for both guests and internal partners.

• Works closely with the Casino Marketing leaders to ensure the department runs efficiently.
• Gathers analytical data as requested, assists with all VIP guests needs, working promotional events, fills in for VIP Services and any areas required by Casino Marketing/Marketing.
• Assist with floor greets, welcoming guests, providing property information, and elevating the guest experience.
• Support Casino Hosts, Executive Hosts, and Marketing team members during events, peak business periods, and special promotions.
• Assist with guest inquiries, reservation needs, and reinvestment/comp fulfillment processes according to company guidelines.
• Provide administrative and operational support to the Marketing and Casino Marketing Department, including campaign preparation, promotional materials, and communication distribution.

Help maintain departmental calendars, timelines, project tracking, and marketing collateral inventory.

• Assist National Casino Marketing with all charter program needs
• Support all national trips, national guest programs, and corporate-driven marketing needs.
• Serve as a frontline representative for charter guests to ensure a smooth and welcoming experience.
• Support Marketing, Player Development, and Promotions teams in delivering seamless guest experiences and accurate prize fulfillment.
• Ensure integrity of customer and event data across all marketing platforms.
• Organize files, maintain departmental supplies, and support general office functions.
• Assist with internal communication of promotional rules, event timelines, and marketing updates.
• Maintain the confidentiality of sensitive guest and company information at all times.

• Must be at least 21 years of age and be able to obtain a LA gaming license.
• Associate’s or Bachelor’s degree in Marketing, Hospitality, Business, Communications, or related field.
• At least 2 - 3 years of experience in marketing, events, hospitality, guest services, or administrative support. Experience working in casino, entertainment or event coordination is a plus.
• Familiarity with player-tracking systems, CRM tools, or casino management software is a plus.
• Excellent guest…