Digital Marketing Manager

• Develop and execute a comprehensive organic social media strategy across all primary platforms (including Instagram, Facebook, Tik Tok, and X) in alignment with enterprise brand standards and property-level calendars.

• Content Development & Social Media Strategy
• Develop and execute a comprehensive organic social media strategy across all primary platforms (including Instagram, Facebook, Tik Tok, and X) in alignment with enterprise brand standards and property-level calendars.

Plan, shoot, curate, and edit visually compelling photo and video content capturing the on-property guest experience across dining, hotel, entertainment, events, and promotions.

Attend property events, entertainment activations, and promotions to capture live content, engage with guests, and elevate brand storytelling.

• Partner with the Paid Social Media team to align organic efforts with paid advertising campaigns for maximum cross-channel reach and campaign synergy.
• Research, identify, coordinate, and manage relationships and events with relevant social media influencers.
• Coordinate with on-property operational departments (Food & Beverage, Hotel Operations, Entertainment, and Human Resources) to source stories and maintain an accurate, robust content calendar.
• Community Management & Online Reputation
• Oversee the property’s digital presence through daily active community management, engaging with audience comments, tags, and direct messages promptly and thoughtfully.
• Monitor, manage, and respond to guest reviews across online platforms (e.g., Trip Advisor, Google Reviews, Yelp), striving to maintain a 90%+ response rate.
• Escalate critical guest feedback and sentiment insights to property executive leadership and department heads to support continuous guest service improvements.
• Provide an upbeat, welcoming guest presence during on-property events, promotions, and content capture.
• Digital, Web & Creative Production
• Maintain and update property websites, landing pages, promotional information, and event schedules to ensure timely, accurate, and search-optimized (SEO) content.
• Produce and resize basic in-house promotional graphics and digital collateral using tools such as Canva and Adobe Creative Suite (Photoshop, InDesign, Illustrator).
• Partner with the Corporate Design Studio and enterprise teams for access to brand assets, rights usage, and high-production photo/video shoots.
• Track, analyze, and deliver regular reporting on social media performance and web analytics, translating data into actionable insights for creative and tactical improvements.
• Public Relations & Marketing Operations
• Support property public relations initiatives, including drafting press releases, coordinating media correspondence, and assisting with on-site media visits for major campaigns and property events.
• Assist in managing general marketing support services across advertising, internal cross-departmental requests, and creative projects.

Submit and manage project requests and timelines within departmental project management software (e.g., InMotion).

• Assist with departmental budget tracking, monitoring expenses within area of responsibility, and identifying potential variances to leadership.
• Ensure all marketing initiatives and published content adhere to company brand standards, internal policies, and relevant gaming/jurisdictional regulatory compliance.

Education:

Bachelor’s Degree (B.A./B.S.) in Marketing, Communications, Public Relations, Digital Media, Journalism, or a related field (or an equivalent combination of education and experience).

• Experience:
  
  Minimum of 2–3 years of hands‑on experience managing organic social media channels, digital marketing, or content creation. Experience…