AmeriCorps Client Service Coordinator

Description

Service

Position Summary:

Ready to make a lasting impact in disaster recovery? We're seeking passionate individuals to join our team or serve with Ameri Corps. Natural disasters are increasing in size and frequency, and displacing over 15 million people each year. Hurricanes like Maria, Milton, Helene, and Ian disproportionately affect under-resourced communities, whose road to recovery often takes years to complete. SBP is dedicated to reducing the time between disaster and recovery, a process that includes helping individual homeowners and communities rebuild after a disaster.

Over the course of 10 months, you can help us rebuild homes, repair lives, and fortify families from reaching their breaking point. As an SBP Ameri Corps member, you can choose to directly assist in our construction and disaster deployment efforts or decide to play a crucial role in coordinating services to disaster survivors.

1. SBP prepares individuals, communities, and organizations to mitigate risk and speed recovery.

2. SBP shapes federal policy and system change and state and local disaster recovery programs to be more efficient and effective.

3. SBP builds resilient communities efficiently and effectively and shares our proven model and approach with others.

A Client Service Coordinator is part of SBP’s Build Intervention and supports SBP’s clients from application through the construction process to move-in. The CSC helps to identify and remove barriers to clients’ recovery. Client Services Coordinators will support both SBP’s Owner Occupied Rebuilding program and our Opportunity Housing program.

Locations:

New Orleans, Louisiana

Essential Functions of Position:

• Identify and support prospective clients, working with them to complete an application for assistance either in person, via phone, or via video platforms such as Face Time or Zoom
• As assigned, assist clients with their application or appeal to FEMA either in person, via phone, or via video platforms such as Face Time or Zoom
• Prepare and present prospective client cases to site leadership for funding and construction
• Assist clients in navigating and applying for external funding to support specific recovery needs
• Manage a caseload of 30-40 clients, acting as a reliable point of contact through their initial application for assistance through the rebuilding process
• Refer clients who are in need of housing, food, or other supports to appropriate service providers
• Meet weekly with the Client Services Manager to discuss goals, client cases, professional development, and any other issues, and be open to feedback and coaching
• Input client data and upload documents into Salesforce and update case notes daily
• Adhere to SBP’s Construction Manual and Safety Protocol and participate in regular safety training
• Participate in September 11th Day of Remembrance and Martin Luther King Jr. Day of Service events, which may take place on a weekend or during holidays and include activities outside of the scope of typical day-to-day functions

Core Competencies and Academic and Professional Experience Needed:
The Ameri Corps member should demonstrate the following competencies to perform the essential functions of this position:

• Flexibility/Resilience – Able to adjust to and thrive in a dynamic environment; handles setbacks and failures with professionalism and candor; effectively and appropriately responds in the face of adversity or conflict.
• Ability to Work Independently – Is a self-starter and accomplishes tasks independently and without constant, direct supervision.
• Ability to Manage Multiple Tasks – Prioritizes multiple projects and assignments; raises barriers and problems and works cooperatively with a supervisor to resolve these.
• Results-Oriented Thinking and Behavior – Focuses on making an impact. Possesses the desire to achieve excellence and does not settle for mediocrity.
• Awareness and Sensitivity to the External Environment – Has situational awareness and is aware of the organizations that they represent, including Ameri Corps, the agency and brand, SBP, and the effect of their words and actions on that position; demonstrates savvy in dealing with agencies, volunteers,…