Patient Care Manager

Employment Type: Full time

Shift: Day Shift

At Mercy One, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

Elkader offers small-town charm with a cost of living about 23% below the national average. Families benefit from good local schools and a safe, walkable community. Cultural highlights include the historic Elkader Opera House, Motor Mill Historic Site and kayaking on the Turkey River. Residents enjoy scenic parks, antique shops and annual heritage festivals.

Mercy One Elkader Medical Center is a 25-bed critical access hospital. It provides 24/7 emergency care and is designated as a Level IV Trauma Center, ensuring timely treatment for urgent needs. The hospital is known for its personalized, family‑oriented approach to care, serving the rural Clayton County community and surrounding areas.

The Patient Care Manager manages the day‑to‑day operations and upholds clinical practice standards of the department. Provides positive leadership and problem‑solving skills and is responsible for continuous quality improvement, patient satisfaction, budgeting, customer and staff feedback, training and development. Works cooperatively with other departments within Mercy One, the community and professional organizations to ensure quality services. Adheres to Mercy One’s performance expectations and performs all defined services and other related duties in accordance with the mission, vision and values of Mercy One.

• Assures safe, effective delivery of clinical services.
• On a daily basis, demonstrates own presence or involvement in department.
• Rounds and interacts with physicians, staff, patients, families and customers.
• Available to problem solve, support and assist the team.
• Upholds clinical practice standards and guidelines.
• Explores opportunities to improve clinical outcomes and takes action.
• Keeps self‑updated and current with new trends and technology related to clinical specialty, areas of responsibility, leadership and management.
• Monitors staffing pattern that supports effective clinical services within established budget parameters.
• Assures operations are responsive to changes in coding, billing and reimbursement.

• Collects, analyzes, interprets and applies age‑specific data.
• Perform tasks/procedures, uses equipment in an age‑appropriate manner.
• Communicates and works with others in an age‑appropriate manner.

• Develops, implements and monitors a Quality Improvement Plan that is reviewed and revised annually or as needed for CQI.
• Responds to customer complaints within 24‑48 hours.
• Follows up on incident reports and takes immediate action to events of major consequences.
• Documents and takes action within 24 hours on potentially compensable events (i.e., accidents, professional errors, etc.).
• Documents and reports unsafe conditions.
• Demonstrates compliance with all licensing, accrediting, certification, and/or legal requirements.

• Assures actions and decisions are consistent with the Mission, Vision and Values.
• Works cooperatively with physicians, volunteers, employees and other NEIA personnel.
• Adapts current operations to the changing needs of customers, families, physicians, employees and the community.
• Keeps director / CNO informed of programs, problems and issues.
• Resolves problems independently as appropriate.
• Communicates to staff all relevant information; holds periodic communication meetings and ensures records are kept.
• Adheres to existing policies and procedures; assists in developing policies and procedures that are consistent with regulating agency guidelines and Mercy One mission and philosophy.
• Promotes and adheres to the elements of the Corporate Compliance Program.
• Manages change by educating team members to accept and acknowledge change, leading others through it with…