Chief Nursing Officer

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

Position Summary:

Reporting to the Hospital President, the Chief Nursing Officer (CNO) is responsible for overseeing the strategy, operations, and systems that ensure the delivery of patient-centered nursing care at the highest quality. A key aspect of this role is advancing nursing practice through continuous professional development, innovation in nursing care, and a commitment to operational excellence. The CNO provides executive leadership in all areas related to nursing leadership, clinical practice, quality improvement, and cost management/revenue optimization, ensuring that nursing initiatives align with and support the hospital’s strategic and operational goals.

Job Description:

Duties and Responsibilities:

• The CNO is directly responsible for nursing practice throughout all areas/service lines at BID-Plymouth including the emergency services, inpatient nursing services, procedural areas, nutritional services, professional nursing practice, community wellness and community benefits/relations.
• Responsible for the effective selection, development and performance management of staff, both directly and through the Nursing Directors and Managers to ensure the right talent is in place to achieve staff experience, clinical, patient experience, quality and financial goals.
• The CNO directs a team of Directors and Managers in the delivery of systems and programs designed to promote the efficient and effective delivery of nursing care. The CNO serves as a mentor and a resource to both the Nursing Directors and Nurse Managers who participate on the various service line teams. May have direct operational responsibility for one or more nursing areas.
• The CNO is a member of the Senior Leadership Team, and both actively and directly collaborates in the development and ultimate success of the Hospital strategic and operational priorities. The CNO develops and sustains relationships that are built on a high degree of trust, effective communication, collaboration, and mutual respect with all staff, physicians, Board Members, Beth Israel Lahey Health (BILH) colleagues and community members.
• Serve as the senior nursing leader in labor negotiations with unions representing nursing and clinical staff.
• Foster a constructive working relationship with union representatives and act as a point of escalation for grievances and disputes.
• Interpret and implement provisions of collective bargaining agreements; ensure compliance across nursing units.
• Lead conflict resolution strategies between staff, departments, and leadership to maintain a productive and respectful work environment.
• Provide coaching and guidance to nursing leaders in managing interpersonal or labor-related conflicts.
• Ensures that development and continuous evaluation of strategies and systems are designed to promote nursing care of the highest safety and quality, and patient care is grounded in evidence-based practice and that is focused on the needs of patients and their families.
• Provide leadership and guidance in conceptualizing and implementing a philosophy of nursing, which advances the discipline of nursing, facilitates the design/redesign of patient-care delivery, builds relationships among constituents both within and outside the nursing division, and promotes education, information sharing, and professional development.
• Collaborates with the Sr. Leadership Team, direct reports and others in the development and implementation of operating and capital budgets. Develops and implements ongoing measures/evaluation methods related to all dimensions of performance inclusive of budget and productivity targets.
• In partnership with Human Resources, ensures the recruitment, retention, development, succession planning for and engagement of patient care team members and leadership.
• Plays an active leadership role in developing, implementing and monitoring goals that address ethnic and racial disparities, promote an inclusive patient care and workplace environment and ensure the nursing staff team represents the diverse backgrounds of the community that it…