Registered Nurse; RN Navigator - Adult Congenital Heart Program

We've made a lot of progress since opening the doors in 1942, but one thing has never changed — our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job functions as the liaison and communicator with the patient, caregivers, healthcare providers, and multi‑disciplinary team members, as well as post‑acute care and third‑party payers. It discusses alternative care options with patients/caregivers and the multi‑disciplinary team, assists with discharge planning needs, and facilitates movement along the healthcare continuum to ensure quality, cost‑effective outcomes are achieved in collaboration with the team.

Required – Registered nurse diploma.

Preferred – Associate’s or bachelor’s degree in nursing.

Required – 2 years of nursing experience.

Required – Current registered nurse (RN) license in the state of practice.

Basic Life Support (BLS) from the American Heart Association.

Preferred – Certification in a clinical specialty area.

• Proficiency in using computers, software, and web‑based applications.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to individuals at varying levels throughout the patient care process.
• Excellent conflict resolution skills.
• Ability to work a flexible schedule (e.g., 24/7, weekend, holiday, on‑call availability) and travel throughout and between facilities.

• Provides continuity of care by ensuring smooth transitions between care settings.
• Develops relationships with patients and their multidisciplinary team to facilitate and/or navigate subsequent treatment and follow‑up to reflect continuity of care.
• Manages high‑risk, complex patient care with the goal of minimizing readmission.
• Works closely with physicians to coordinate patient’s care plan communication; works with the multidisciplinary team to maintain and implement an up‑to‑date, patient‑centered care plan; communicates with all members of the health care team as a patient advocate.
• Prepares, executes, and reinforces post‑discharge care plan.
• Identifies barriers to care in an effort to elicit changes in processes for patients navigating the continuum of care.
• Collaborates with leadership to review processes with the goal of improving the clinical experience for referred patients and the referring physician.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions, and communication style.
• Performs other related duties as required.

Remains knowledgeable on current federal, state, and local laws, accreditation standards, or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations, and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and other compliance‑related concerns.

The essential functions of this job include frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demands are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties performed routinely require exposure to blood, body fluid, and tissue. The incumbent works in a patient care area, works directly with patients, and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to…