Quality Control Analyst

Job Description:

• Triage and analyze incoming defects identified by Quality Control testers to determine remediation action during production
• Work closely with Quality Management team to provide daily status updates on issues and keep team informed on potential delays or roadblocks
• Audit video and audio segments to determine where edits can be made in course content and communicate this to Course Developers
• Review animation inserts to determine if the content flows correctly where insertion is requested and communicate with asset capture to resolve issues
• Verify defect fixes to make sure they are done to specified requirements
• Triage and verify package change content
• Escalate content issues to management as needed when other SANS teams need to perform fixes
• Collaborate with internal teams to provide feedback about defects and opportunities to prevent them in future projects
• Assist with data collection for training and improving Quality Tester performance
• Track and update daily production task dashboards
• Serve as backup for the Quality Supervisor by coordinating and executing course release activities when required
• Perform other related duties as assigned.

• Bachelor’s degree or equivalent work experience
• Strong attention to detail
• Ability to work efficiently on multiple projects simultaneously
• Ability to communicate with remote team members clearly and precisely
• Unrestricted authorization to work in the USA; visa sponsorship is not available.
• Minimum 1 year experience working in a Quality role or related field (Preferred)
• Familiarity with Microsoft office products and Smartsheet (Preferred)
• Familiarity with Service Now a plus (Preferred)
• Experience working with issue management software a plus (JIRA, Redmine, etc.) (Preferred)

• Financial Benefits :
  Competitive base salary, bonus opportunities, and a 401(k) plan with company match.
• Health & Wellness :
  Robust medical, dental, and vision plans; company-provided short term disability; optional long-term disability, supplemental life and AD&D insurance for employees and dependents; voluntary benefits including accident insurance and identity theft protection; fitness and wellness programs; and a company paid employee assistance program (EAP).
• Time Off & Flexibility :
  Generous paid time off, including volunteer time.
• Learning & Development :
  Access to professional development and SANS training opportunities.