Quality Assurance Specialist - Low Voltage Systems

Job Summary

The Quality Assurance Specialist (QAS) supports mission‑critical construction by developing, delivering, and maintaining trade‑specific training programs focused on low‑voltage systems. This role is responsible for creating comprehensive curriculum and skills‑based learning paths for both new and existing IES team members to elevate craftsmanship and technical proficiency. The QAS conducts field quality inspections and audits to ensure adherence to project specifications, installation standards, and customer expectations.

In addition, this role provides on‑site technical support to project teams, reinforces best practices, identifies process gaps, and partners with operations leadership to drive continuous improvement across all low‑voltage scopes.

• Develop, deliver, and reinforce trade‑related instruction focused on proper installation, material handling, and testing procedures through a combination of classroom training and hands‑on field coaching.
• Lead the development of site‑specific Quality Plans and Site Startup processes tailored to the unique characteristics of each project.
• Support the development of First‑of‑Kind (FOK) installations, execute inspections, and obtain customer approval on the final iteration.
• Manage the scheduling, tracking, inspection, and completion of customer and IES quality checklists, including input into the IES and customer‑specific platforms.
• Conduct, document, and report daily field walks focused on early identification of quality issues and verification of conformance with approved First‑of‑Kind (FOK) standards.
• Utilize weekly reporting to assess and communicate project health against IES and customer quality standards, escalating identified risks to operations and program leadership.
• Participate in or lead project walkthroughs with customers and IES leadership.
• Maintain quality service by establishing and enforcing organization standards.
• Implement training processes and best practices that add value and improve business performance.
• Maintain personal knowledge, training and proficiency on installed products and course materials.
• Work with the training team to design and implement new training programs and revise old programs.
• Ensure a safe and pleasant learning environment for staff and students.
• Other duties as assigned.

Min USD $31.00/Yr. Max USD $41.00/Yr.

• Minimum of 3 years of training experience or related role; 5 years of leadership or quality experience in telecommunications, electrical, or a related technical or construction field is preferred.
• BICSI Certified Trainer preferred.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, and MS Project).
• High school diploma or equivalent; additional education is not required.
• Physical and mental requirements:
  Operate as a team member of management; strong verbal and written communication; strong organizational skills and attention to detail; lead by positive example on policy, quality, safety, employee, ethical, and customer satisfaction attitudes; must be able to climb ladders, use hand and power tools, lift 50 pounds; must be self‑motivated, positive, professional, and capable of leading others; must promote company culture and mission to all employees, vendors, clients, and business partners;
  
  proven problem‑solving, critical thinking, and presentation skills; skill level to interpret blueprints and other project documents.
• Must be able to travel within the branch and/or regional territory as needed.
• Must possess the ability to learn and teach company and customer installation, handling and testing specifications and procedures.
• Licensed or driver meeting company minimum driving standards; must maintain valid driver's license.
• Must possess good knowledge of arithmetic, algebra, geometry and their application.
• Maintain technical knowledge by attending educational workshops and reviewing publications.
• Working knowledge of construction processes (bid process, project management, delegation, financial, etc.).
• Ability to determine the kind of tools and equipment needed to do a job; must be able to effectively use basic hand tools such as screwdriver, torpedo level,…