Quality Assurance Representative

We’re looking for motivated, engaged people to help make everyone’s journeys better. This position is responsible for quality element control related to operation, policy and procedure auditing, supporting quality improvement projects, and supporting the manager to drive defect prevention and detections. The position acts as the primary business unit liaison to US Quality Assurance.

Annual Hiring Range/Hourly Rate: $70,000 - $75,000.

Benefits include:

• US Paid time off
• 401(k) with company match
• Company‑sponsored life insurance
• Medical, dental, vision plans
• Voluntary short‑term and long‑term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee discounts
• Weekly pay for union employees
• Free hot healthy meals for unit operations roles

• Coordinates and monitors quality improvement projects
• Audits implementation of the quality system for effectiveness by verifying operation activities to Gate Gourmet, customer and regulatory specification
• Monitors corrective action system
• Educates and trains unit staff and managers in quality related issues
• Plays a key role in developing a comprehensive quality program
• Implements the quality system detailed in the quality manual
• Champions total quality improvement efforts and initiates problem‑solving efforts and assures implementation
• Supports the manager to drive prevention versus detection of defects
• Coordinates actions to prevent the occurrences of nonconformities
• Maintains customer compliance resolution
• Responsible for maintaining key performance metrics for the Quality organization
• Acts as the primary liaison to US Quality Assurance
• Controls food safety and quality of processing and manufacturing within the business
• Supports customer audits and government audits to meet compliance
• Verifies and insures company policies and procedures are followed
• Insures quality specifications and requirements are followed and met
• Assists with developing Standard Operating Procedures
• Responsible for safety, quality and compliance to customer specification
• Assists in training of all Standard Operating Procedures and Critical Control Points in the unit
• Completes all other company‑required training including but not limited to Serv Safe Sanitation Manager Certification

• Education
  • Minimum:
    High school graduate or equivalent with experience in related discipline
  • Preferred:
    College degree in related discipline, knowledge of HACCP, quality management and six sigma
• Work Experience
  • Minimum 3 years in food safety control practices (GMPs, SOPs, HACCP) and quality program control
  • Previous experience in airline, food processing, distribution operations or other fast‑paced environment
• Technical Skills
  • Serv Safe certification required
  • HACCP certified and Serv Safe trained a plus
  • Basic lean, six sigma knowledge and continuous improvement understanding a plus
• Job Skills
  • Intermediate level Microsoft Office (Excel, Word)
  • Knowledge of quality auditing, inspection methods
  • Detail oriented, strong organizational skills, ability to prioritize and multi‑task
  • Strong interpersonal skills, interacts well with multiple departments
  • Able to work with little supervision
  • Excellent reading, writing and oral communication skills
• Preferred Skills
  • Excellent analytical skills; basic statistics calculation, control charts, Pareto, etc.
  • Project management skills
  • Knowledge of FDA regulations
  • Multilingual a plus

Regularly stands, bends, lifts, and moves intermittently during shifts of 10+ hours. In a normal production kitchen facility, may experience physical discomfort due to temperature and noise. Must be able to lift, push, pull, and move product, equipment, supplies, etc., in excess of 25 pounds.

Unit.

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or other category under applicable law.

We anticipate that this job will close on: 07/31/2026.