Bartender Lobby Lounge

Job Description

The Lobby Lounge Bartender is responsible for preparing and serving cocktails, wine, beer, spirits, coffee, and non-alcoholic beverages while maintaining an engaging and professional guest experience. The ideal candidate is knowledgeable, personable, polished, and passionate about beverage culture and luxury hospitality.

Responsibilities:

• Provide warm, professional, engaging, and personalized beverage service
• Welcome guests, acknowledge them promptly, and anticipate their needs throughout their visit
• Maintain complete knowledge of all Lobby Lounge beverage and food offerings
• Prepare cocktails and beverages according to established recipes, specifications, and presentation standards
• Demonstrate knowledge of spirits, cocktails, wine, champagne, beer, coffee, tea, and non-alcoholic beverages
• Maintain knowledge of wine and champagne offerings, including varietals, regions, characteristics, and appropriate pairings
• Assist guests with beverage selections and provide thoughtful recommendations based on preferences
• Maintain knowledge of food offerings to provide appropriate food and beverage pairing recommendations
• Prepare and present beverages with attention to quality, consistency, presentation, and timing.
• Open and properly serve wine and champagne when required
• Maintain knowledge of glassware, ingredients, garnishes, preparation techniques, and presentation standards
• Follow all applicable Louisiana alcohol laws and responsible beverage service requirements
• Monitor guest consumption and exercise appropriate judgment regarding alcohol service
• Accurately process guest checks and payments in accordance with hotel procedures
• Maintain proper cash-handling and credit-card procedures
• Maintain cleanliness, organization, and presentation of the bar and lounge throughout service
• Communicate effectively with Servers, Barbacks, Culinary, Stewarding, and leadership
• Assist with VIP experiences, special occasions, hotel events, and private functions as assigned
• Maintain knowledge of Fairmont New Orleans amenities, outlets, events, local attractions, and services
• Resolve guest concerns professionally and involve leadership when appropriate
• Participate in pre-shift meetings, beverage tastings, training, and departmental meetings
• Assist with opening and closing duties, inventory, stocking, cleaning, and side work
• Follow all food safety, sanitation, health, and workplace safety procedures
• Maintain a polished appearance consistent with Fairmont New Orleans standards
• Uphold Fairmont's luxury hospitality standards and New Orleans sense of place
• Perform additional duties as assigned

Qualifications:
Qualifications

• Previous bartending experience preferred
• Luxury hotel, upscale restaurant, cocktail bar, or lounge experience strongly preferred
• Strong knowledge of cocktails, spirits, wine, beer, and non-alcoholic beverages
• Knowledge of New Orleans cocktail and beverage culture is an asset
• Strong communication and interpersonal skills
• Excellent guest service and relationship-building abilities
• Previous cash-handling and POS experience preferred
• Strong organizational and multitasking abilities
• Ability to remain polished and composed in a fast-paced environment
• Alcohol awareness certification preferred
• Food safety certification required or ability to obtain
• Ability to work flexible schedules including evenings, weekends, holidays, and extended shifts
• Must be legally authorized to work in the United States