Captain, Restaurant R'evolution

We're People People. Are you?

We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be.

But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

The Captain is responsible for assisting the Managers in overseeing all aspects of Dinner service. Provides Guests with the finest service in the restaurant while creating a warm and friendly environment

Key Job Functions

• Follow service guidelines according to the Brand standards in the Service Manual
• Responsible for knowledge of all Food and Beverage menus
• Presents menu, answers questions, and makes suggestions regarding food and service
• Makes recommendations of food and beverage items according to guest preferences
• Writes order on check or memorizes it
• Relays order to kitchen and serves courses from kitchen and service bars
• Observes diners to respond to any additional requests and to determine when meal has been completed
• Follows proper check out procedures and proper cash handling procedures as outlines in the training material
• Must keep service area and tools clean and organized
• Responsible for returning all items to their zoned location
• Attends all ongoing training sessions
• Assist in training and mentoring new staff
• Must follow all prescribed systems of organization and cleanliness
• Must complete all before, during and after shift paperwork
• Responsible for following all opening and closing checklists and sidework
• Must follow all daily and weekly cleaning schedules
• Promote and support the vision and mission of Restaurant R'evolution: "To Cherish the Guest in Every Way"
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest's name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Customer Service
  - Responds to requests for service and assistance
• Interpersonal Skills
  - Keeps emotions under control;
  Remains open to others' ideas and tries new things
• Oral Communication
  - Listens and gets clarification
• Written Communication
  - Able to read and interpret written information
• Teamwork
  - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed
• Planning/Organizing
  - Prioritizes and plans work activities;
  Uses time efficiently
• Professionalism
  - Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments
• Quality
  - Demonstrates accuracy and thoroughness;
  Looks for ways to improve and promote quality;
  Applies feedback to improve performance;
  Monitors own work to ensure quality
• Safety and Security
  - Observes safety and security procedures;
  Determines appropriate action beyond guidelines;
  Reports potentially unsafe conditions;
  Uses equipment and materials properly
• Adaptability
  - Adapts to changes in the work environment
• Attendance/Punctuality
  - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments…