Guest Service - Restaurant Arizona Avenue, Monroe, LA

Reports To

Restaurant General Manager

To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church’s Operating Standards Manual (the “OSM”). Accomplishes tasks in a timely and orderly manner.

• Greets all customers with a sincere smile, making them feel welcome through a positive, pleasant, and enthusiastic attitude.
• Takes and fills the customer’s order within company mandated service time.
• Suggests upsell of products as directed by management.
• Collects money and delivers order to customer.
• Immediately attends to any customer service problem or complaint and notifies manager as needed.
• Verifies opening readings and bank.
• Is accountable and responsible for all cash issued and received at the register during the shift and all guest checks used.
• Counts down the drawer at the end of shift to ensure accuracy and immediately notifies Manager in Charge of any deletions, over‑rings, or equipment problems.
• Ensures that all product holding times are strictly observed.
• Ensures products on the counter or in the display case are properly rotated and attractively displayed, and keeps the display case interior and exterior clean at all times.
• Stocks the service area with a sufficient supply of napkins, cups, lids, etc., and maintains an adequate supply of iced tea.
• Performs all other duties as assigned.

• High school diploma or GED; at least 6 months of directly related experience.
• Knowledge of all restaurant policies, practices, and operational and human resources procedures.
• Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.
• Must be able to succeed in a fast‑paced work environment.
• Must be able to receive money and accurately count back change.
• Practices adequate security measures in cash handling, including frequent cash drops and maintaining a minimum amount of cash in the drawer.
• Basic computer skills.
• Reports to work timely for each scheduled shift.

Church’s Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion, sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.