E-Commerce Associate; Orleans, LA

Position Summary

This position is responsible for photographing merchandise, writing accurate item descriptions, conducting product research, and completing detailed data entry for online sales operations. The role supports the E-Commerce department by ensuring quality listings, timely shipping, and excellent customer service.

• Photograph merchandise for online listings.

• Create accurate and detailed item descriptions for online sales.

• Research merchandise using online and written resources to determine value and product details.

• Quickly and efficiently process individual items and groups of items for online sale.

• Identify and evaluate specialty items, collectibles, and jewelry.

• Ensure accurate data entry and listing information.

• Sort, evaluate, and identify merchandise for sale on e-commerce platforms.

• Prepare sold items for shipping while ensuring accuracy and meeting shipping deadlines.

• Provide excellent customer service via email and phone by addressing customer questions and concerns.

• Follow all E-Commerce policies and procedures established by Goodwill Industries.

• Properly assign listing numbers and organize inventory for easy retrieval and shipping.

• Meet or exceed daily production goals.

• Maintain a clean, safe, and organized work environment.

• Interact professionally with customers, coworkers, and leadership.

• Perform additional duties as assigned.

• High School Diploma or GED required.

• Knowledge of jewelry, collectibles, and specialty items preferred.

• Basic computer skills including Microsoft Office Suite and internet navigation.

• Photography experience preferred.

• Strong attention to detail and organizational skills.

• Prior experience working in a production or warehouse environment preferred.

• Ability to work efficiently in a fast-paced environment.

• Ability to stand, walk, bend, stoop, reach, carry, push, pull, and lift objects up to 35 pounds independently.

• Ability to perform repetitive physical tasks throughout the workday.

• Work is performed in an office and/or warehouse environment.

• Environment may include low to moderate noise levels.

• Ability to manage multiple priorities and production deadlines in a fast-paced setting.

• Other duties may be assigned as needed to support departmental operations.