Military Retail Keyholder; Store

Military Retail Keyholder

Under general supervision, the Military Retail Keyholder provides outstanding customer service experiences using elements of Game Stop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques. This position ensures products are easy to see and buy, shares product and gaming knowledge with customers, provides a clean, organized environment in which to shop, and creates customer loyalty and repeat business. This position will also assist the store management team in supervising store activities.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

• Selling Passion :
  Enjoy active selling, including exploring and creating customer needs and closing the sale. Utilize Game Stop's Solution Selling Tablet to serve each customer's needs. Demonstrate a passion for exceeding goals.
• Provide world-class customer service: promptly greet customers, respond to customer questions/concerns quickly, effectively and courteously, assist customers with meeting their video gaming needs, inform customers of special promotions, trade-in program, recommend additional items as appropriate, and thank every customer for shopping at Game Stop; prioritize customers over tasks and demonstrate that commitment by circulating throughout the store, to assist them
• Promptly process accurate customer purchases/return transactions via Point-of-Sale (POS) computer system
• Respond to customer comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally
• Assist with supervising staffing levels to achieve optimum customer service at all times and ensure that best in class customer service is consistently provided
• Solution Selling Focus :
  Drive sales and customer loyalty by creating complete, lasting customer solutions. Demonstrate unique interest in every customer. Ask questions and makes recommendations in order to make technology easier and more affordable for every customer.
• Promote Game Stop's unique customer benefits: new title reservations program and Power Up Rewards customer loyalty program.
• Team Support :
  Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the customers, and others on the team.
• Assist with supervising Military Retail Keyholders to achieve optimum customer service at all times and ensure that world‐class customer service is consistently provided.
• Provide timely and appropriate feedback to the Assistant Store Manager concerning staff performance and address as directed.
• Assist the Assistant Store Manager with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines.
• Maintain awareness of associate and customer safety; identify and immediately address potentially hazardous situations.
• Operational Agility :
  Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store.
• Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor
• Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Manager
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system
• Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines
• Check shipments for discrepancies/shortages and record any discrepancies in the POS system
• Visually inspect associates' and managers' packages and/or belongings at…