E-Commerce Processor

Location: Airline Park Estates

SUMMARY:

E-Commerce Processor duties include, but are not limited to, receiving, processing/sorting, documenting, photographing and researching donated specialty items. Through quick and efficient selection and processing of donated goods, E-Commence Processors assist their department in meeting it budgeted revenue while minimizing costs.

REPORTS TO:

E-Commerce Manager

ESSENTIAL DUTIES & RESPONSIBILITIES:

Consistently arrives at work and on time; notifies the E-Commerce Manager of absence in advance.

Demonstrates a professional, presentable appearance, including adherence to dress code and positive attitude.

Is knowledgeable of, and utilizes, PPE as required for the position and the job duties.

Is knowledgeable of, and adheres to, the DGR Purpose Statement, DGR Guiding Principles and Goodwill Values.

Provides excellent customer service to all customers (internal and external); answers all emails and phone calls within 24 business hours; ensures all team members provide excellent customer service.

Safeguards company property (including donated goods) and employees. Reports any incident of accident, theft, fraud, waste or unauthorized possession of company property to E-Commerce Manager the same day as the incident.

Maintains confidentiality with information such as performance evaluations, corrective actions, individual wage and salary rates and other sensitive information.

Works within approved budget. Contributes to profits and revenue. Conserves organizational resources. Maximizes Expense to Revenue (E/R) ratio.

Monitors feedback from E-Commerce customers daily. Provide excellent customer service to eCommerce patrons including, but not limited to, answering questions about merchandise, promptly processing returns, and quickly and accurately shipping merchandise. Resolves customer/donor complaints or problems in a timely and courteous manner with the goal of achieving customer satisfaction while complying with agency policies and procedures.

Maintains systems related to the sale of goods through online platforms including, but not limited to, Shop Goodwill and eBay. Develops Goodwill’s presence on emergent selling platforms to diversify and expand revenue in eCommerce.

Assists the E-Commerce Manager with tracking the sales of the posted items and record daily sales.

Assists the E-Commerce Manager with inventorying, ordering, and keep secure supplies related to eCommerce.

Assists the E-Commerce Manager with maintaining an efficient and organized work area for the processing, photographing, and shipping of merchandise including a cataloging system for incoming and outgoing merchandise.

Fulfills and supervises production functions such as: track and document production goals and other production areas. Receives donated goods from stores, sorts and selects merchandise, prices and marks items and performs other production functions as determined by supervisor.

Ensures sold items are packed and shipped carefully and promptly.

Ensures that all paperwork and reports are completed accurately and in a timely fashion.

Orders supplies to replenish quantities on hand in a timely manner.

Performs opening and closing procedures of the store.

Assists in the maintenance of a safe, clean, and orderly work environment, complying with established procedures and policies.

Meets daily processing goal; effectively works as a team to meet the revenue budget of the department.

Assists in the selection, cleaning, description writing, and item posting onto the online retail platforms used by the E-Commerce department.

Assists in the photographing of items for posting on retail platforms.

Maintains accurate processing record(s).Assists with the organization of inventory to ensure incoming items are credited to the correct store and any items to be returned are sent back to the correct store.

Attends all training sessions as required by the Agency.

Performs other duties as assigned that would lead to successful operation of department, team and/or mission.

QUALIFICATIONS:

Education and/or

Experience:

High school diploma/GED or equivalent combination of education and experience. Production, processing, or warehouse experience desirable. Typing speed of at least 40 words/min required.

Screenings: A background screening will be completed as a condition of employment.

SKILLS Equipment:
Proficient with computers, phone systems; familiar and comfortable with cameras and lighting.

Teamwork:
Shows respect and sensitivity for those with barriers to employment; exhibits objectivity and openness to other’s views; gives and welcomes feedback; contributes to building a positive team spirit; supports the mission of the Agency; ability to maintain self-control and deal effectively with customers, co-workers and management.

Communication:
Ability to communicate and work effectively with persons with disabilities and disadvantaging conditions and the public; ability to read documents such as instructions; ability to write accurate descriptions; edits work for spelling and grammar;…