Hardware Sales Associate

Benefits:

• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

A Hardware Sales Associate’s primary role is to be customer service oriented and become knowledgeable of the items handled in order to successfully sell hardware items which are located in the hardware department.

Main duties include but are not limited to, assisting customers in locating items and by advising the customer on tools, hardware and materials needed in order to complete the task the customer is asking to perform.

May require a high school diploma or its equivalent and 0‑2 years of experience in the field or in a related area. Must have good customer service skills, has knowledge of commonly‑used concepts, practices and procedures within a particular field. Works under immediate supervision of supervisor or manager and must rely on instructions. Primary job functions do not typically require exercising independent judgment.

Abides by pre‑established guidelines to perform the functions of the job. The successful candidate will play a fundamental role in achieving our customer satisfaction and revenue growth objectives.

• Pleasantly deal with customers to ensure satisfaction.
• Handling customer phone orders or custom requests with courtesy and professionalism.
• Resolve customer complaints, guide them and provide relevant information to the best of your ability or involve management when necessary.
• Greet customers when entering or leaving department and provide answers to customer inquiries regarding Hardware Parts and/or merchandise.
• Informs customer regarding the quality of tools, hardware and equipment being sold as well as demonstrate use of the product if necessary.
• Proficient in discussing the features and use of various hardware items including advice on substitution of parts when a replacement is not available.
• Ability to estimate items such as paint, siding, roofing materials, etc.
• Ability to use computer database to research availability of merchandise.
• Displays, cleans, and organizes merchandise neatly within the department.
• Orders parts that are out of stock.
• Rotation of stock according to expiration dates.
• Receives, opens and unpacks cartons or crates of merchandise, checking the invoice against items which are received.
• Stocks shelves and displays with new or transferred merchandise.
• Displays merchandise on shelves or tables to attract customers and promote sales, verifying each item has signage or tags.
• Maintaining a clean department by performing the following tasks:
  Clean display cases, shelves and aisles.
• Assists in Hardware Receiving when necessary.
• Assist with product assembly when necessary.
• Communicate with Lumber Warehouse for customer delivery purchases.
• Proficient in cutting keys, screen, glass, wire, rope, tubing, etc to meet customer specifications.
• Process merchandise warranty information upon customer purchase.
• Proficient at researching for replacement parts including stock number and prices.
• Fills customer orders from current stock.
• Wraps or bags merchandise for customers.
• Prepares sales slips and/or sales contracts.
• Receives payment or obtains credit authorization
• Report mechanical problems with any equipment through the use of Work Order Forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, talk or hear. The employee is required to use their hands/arms to finger, handle or reach. They are required to sit, climb, balance, stoop, kneel crouch or crawl. The employee may be required to lift and/or move up to 50 pounds. Specific vision abilities required by this job include peripheral vision.

• Basic Math
• Interpersonal Communication/Written and Verbal Communication
• Time Management
• Product Knowledge
• Telephone Etiquette
• Customer Service
• Dispute resolution
• Dependability
• Efficiency
• Flexibility
• Friendliness
• Basic (PC) Computer Knowledge
• Attention to Detail
• Sales
• Positive Attitude
• Punctuality
• Ability to Multi-Task