Shift Lead Guest Focus

Benefits

• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Career Opportunities
• Weekly Pay
• Bonus Opportunities
• Referral Program

Shift Leads serve as the Team Leader. They not only help Guests meet their fitness and nutrition goals by assisting them to select smoothies and retail products that inspire them to maintain a healthy and active lifestyle, but also provide guidance to Team Members when General Managers are not in the store.

• Delegation: Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations.
• Assists in Team Member management during scheduled shifts.
• Drive For Results: Supports and adheres to company standards for operations, marketing/communications and brand identity. Encourages Team Members on shift to exceed goals and complete all checklist tasks.
• Ethics and Values: Lives and promotes the culture, values, vision and mission of Smoothie King. Exemplifies operational standards to Team Members when completing tasks around the store.
• Guest Focus: Is responsible for product and Guest Service experience. Ensures Guests purpose is met when smoothies are ordered. Greets and engages with the Guest to provide a friendly experience. Ensures self and team on shift demonstrate “Guest comes first” attitude.
• Self-Development: Is willing and looking to take on new tasks outside of their role.
• Time Management: Shows up on time for work. Talks through checklist tasks with Team Members that need to be completed during the shift.

• Ability to lead both by example and direction in a fast paced environment.
• Ability to keep the store clean and follow food safety regulations.