Retail Supervisor - Saints Team Store - New Orleans, LA

Retail Supervisor
- Saints Team Store
- New Orleans, LA

New Orleans, LA, United States

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world s most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

As we continue to scale our global platform, the Retail Supervisor will play a critical role in driving store and venue sales results and delivering the ultimate fan experience on game day.

The Retail Supervisor partners with the store Leadership team to lead the front-line part-time retail team - including Retail Associates and Retail Leads - across daily operations, coaching, and game day execution. This role carries full Manager on Duty responsibilities and operates on a full-time schedule that includes days, nights, weekends, and extended hours during events. The Retail Supervisor delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

Cross-Functional Leadership:

• Partner with store Leadership on key business decisions, including revenue targets, per cap, and units per transaction (UPT), providing recommendations grounded in observed operational data.
• Communicate expectations clearly for assignments and projects to the part-time retail team, ensuring alignment across Retail Associates and Retail Leads.
• Provide hands‑on training and ongoing assistance to Retail Associates and Retail Leads, building a confident and capable front-line team.
• Coach part-time team members based on observed job performance and operational excellence standards, modeling Fanatics Values in every interaction.

Fan & Customer Impact (Obsessed with Fans)

• Ensure Retail Associates deliver an exemplary fan experience on every interaction, with particular focus on game day and event environments.
• Execute consistent daily operations that directly support sales results and a seamless shopping experience for every fan.
• Perform Manager on Duty responsibilities that maintain store standards and keep the fan experience running smoothly across all venue conditions.
• Support back‑of‑house operations and stockroom organization to ensure product availability never becomes a barrier to fan satisfaction.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Demonstr