Installer Service Specialist

Location: Folsom

O'Reilly Automotive -  - Responsibilities:
Oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries;
Work with installers/professional customers to develop sales relationships;
Take customer orders over the phone and online, invoice orders, and direct efforts to pick and stage parts for delivery;
Route delivery specialists to ensure customers receive their orders in a consistent and timely manner;
Ensure delivery vehicles are serviced and maintained according to company standards;
Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store;
Assist on front counter and retail counter as needed;
Help with backroom duties, i.e., auto-load, returns, stock, etc.;
Assist with customer labor claims, ensuring processing is quick and efficient;
Audit customer returns for warranty abuse and ensure returns are tagged/labeled correctly