Data Entry​/Customer Service

$23/hour to start | $25/hour once permanent | Potential to advance to $30/hour within 9–12 months

Are you organized, detail-oriented, and good at working with customers and coordinating multiple priorities? Do you enjoy a fast-paced environment where no two days are exactly the same?

Our client is seeking a
Terminal Operations Specialist to join their team and support the day-to-day operations of a busy bulk terminal. This is an excellent opportunity for someone who enjoys
customer service, logistics, data entry, and problem-solving and is looking for a company where they can grow.

• $23/hour as a temporary employee
• $25/hour once offered a permanent position
• Opportunity to advance to a
  Senior CSR position paying $30/hour after approximately 9–12 months, based on performance and business needs
• Monday–Friday, 11:00 AM–7:00 PM
• On-call responsibility
  every 4th weekend
• Opportunity to build experience in
  terminal operations, logistics, customer service, inventory, and transportation
• Work with customers, carriers, operations personnel, and internal teams

As a Terminal Operations Specialist, you will play an important role in keeping terminal operations running smoothly. Your responsibilities will include:

• Process receipts, work orders, shipment documents, scale tickets, and operational reports
• Coordinate schedules with the operations team
• Maintain accurate inventory records and make adjustments when needed
  
  Communicate with customers regarding orders, inventory levels, shipment status, and discrepancies
• Respond to customer questions and resolve issues professionally and efficiently
• Communicate with carriers, surveyors, and other business partners
• Enter and maintain information in the
  Galahad Bulk inventory system
• Prepare required reports and assist with month-end closing activities
• Provide accurate information needed for billing
• Maintain organized and accurate records and files
• Follow all company security, safety, and compliance procedures
• Participate in required safety meetings
• Assist management with additional duties and projects as needed

The ideal candidate is someone who is
reliable, professional, organized, and comfortable managing multiple priorities
. You should be able to communicate effectively with customers and coworkers while maintaining accuracy in a fast-paced environment.

We're looking for someone who has:

• Strong customer service and communication skills
• Excellent attention to detail and organizational skills
• Ability to multitask and prioritize competing demands
• Basic math and problem-solving skills
• Strong computer skills and the ability to learn new systems
• Ability to maintain accurate records and documentation
• Professionalism and good judgment when dealing with customers and business partners
• Ability to follow instructions, safety procedures, and security requirements
• Ability to work independently while also being a strong team player
• Flexibility to work scheduled shifts, overtime, holidays, and the required on-call weekend rotation

Pay:
$23/hour – Temporary
$25/hour – Upon being hired permanently
$30/hour – Potential Senior CSR opportunity after approximately 9–12 months, based on performance and business needs

Requirements:

3-5 years of prior experience in customer service. (Liquids operations preferred)

Prior experience with SAP. Proficient in Microsoft applications (Explorer, Outlook, Office, Excel, Word, and PowerPoint ).