Sales Support Associate III

Sales Support Associate

Join Coach as a Sales Support Associate in one of our flagship stores. In this role you will support daily operations, engage customers at the cash wrap and throughout the store, and ensure a high level of brand service and store presentation.

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

• 1+ year of previous retail experience (cashier/stock, sales, etc.), preferably in a luxury retail service environment. Education and experience will be considered.
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), use of walkie‑talkie, and the ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency. (for EU)

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy seasons, and high‑traffic retail days (including public holidays).

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on qualifications and are made without regard to any protected status.

Base Pay Range $15.00-$18.50

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance.