REP Retail Supervisor POLAR Express Train Ride NOLA

Job Details:

Job Location:

New Orleans, LA 70113, Position Type:
Seasonal,

Job Title:

Retail Supervisor THE POLAR EXPRESS™ Train Ride

Division/Department:
Rail Events Productions (REP)/Front of House

Reports To:

REI Business Manager & AHR Retail Manager

Type of position:
Non-exempt/Hourly

Employee Classification:
Seasonal

Location:

New Orleans

Compensation: $20.00/hourly

The Retail Supervisor will primarily manage all retail production aspects in coordination with the AHR Retail Manager and the local Front of House & Business Manager. They will serve as the on-site direct contact and will be responsible for professional communication with third-party vendors, railroad staff, event employees, and passengers. The Retail Supervisor coordinates merchandising, inventory control, staff support and daily operations to deliver seamless passenger experience.

The Retail Supervisor will carry out responsibilities with a strong sense of urgency, work well under pressure and demonstrate excellent multitasking abilities, and consistently maintain a pleasant and professional demeanor.

• Maximize profitability by managing daily staff duties, executing inventory controls including replenishment, stockroom controls, and receiving.
• Oversee daily fast-paced operations including all opening/closing processes and register management while ensuring 100% compliance with AHR Retail Team event standards.
• Maintain strict cleanliness, meet all safety protocols and show ready merchandising standards set by AHR Retail Team.
• Cultivate a customer focused culture ensuring staff members deliver personalized service while driving sales.
• Lead staff training and inspire teams to deliver exceptional customer service, manage employee performance, and morale in a temporary and at times fast paced environment.
• Assist FOH Manager by ensuring the Retail staff is taking their proper breaks
• Become familiar with the product line and assist with load in and load out processes.
• Maintain consistent and transparent communication with the AHR Retail Team by providing retails updates, fulfilling requests for photos, participating in one-on-one meetings, onsite visits, and team calls to ensure alignment with all goals and standards.
• Other duties as assigned

• Collaborative team player who is organized, reliable, detail oriented and a strong problem solver.
• Minimum of 2 years’ retail management experience, preferably within specialty or high-volume retail environments.
• Prior experience and a working knowledge of point-of-sales systems are a plus
• Proven ability to work alongside and provide leadership for the event staff
• Possess strong self-motivation and thrives while working independently under remote management.
• Ability to communicate effectively orally and in written forms
• Be physically capable of lifting heavy objects

• Majority of work is performed onsite in an event space setting
• Varied schedule requiring evenings, weekends, and overtime
• Able to stand and walk on uneven or unsteady surfaces aboard a moving train
• Time spent in and around active railroad yard(s)

• Join the cast and crew of a one-of-a-kind Broadway-stye performance on a moving train
• Amazing opportunity for folks beginning their theater career
• Serve others and create a world of make believe and magic
• Great industry pay and a chance to build upon your theater network and make lifelong connections
• Enrich and positively impact the holiday experience for all – big and small
• Be part of an inclusive team in a supportive environment with high expectations for self and your fellow teammates
• Catered meals for 5-show days
• Comp tickets for your friends and family
• Potential for end of season bonus

Working on THE POLAR…